La-Z-Boy West Hills — Local services in Los Angeles

My wife and I decided to buy a reclinering love seat to make TV viewing a bit more comfortable.

LA-Z-BOY HOME FURNISHINGS had excellent Google reviews, so we drove over to their West Hills store to take a look and try a few chairs.

Their massive display floor is filled with furniture vignettes. All are available to "test drive." You know: press buttons, check the back support, understand the features, feel for comfort, and try to imagine how this new furniture will fit our life style.

Our salesperson, Joy, spent over two hours showing us reclinering chairs, loveseats, and couches. She helped us pick features and colors. Joy demonstrated the difference in foam paddings by having us sit on several floor samples. There are large fabric swatches to make color selection easier. It took us a couple of hours of sitting, button pushing, and comparing to reach a decision.

Construction of our custom made loveseat will take six to eight weeks. It will be delivered and setup in our home.*

I am not an attorney, but as read it, their warranty covers one year on manufacturing defects, five years on motors and labor. Mechanical parts are covered by a lifetime warranty.

STUFF: Free parking in their ADA lot. Everything's wheelchair accessible. The restrooms are spotless. A free bottle of water was offered.

Four weeks after placing the order our loveseat arrived. A 3 man delivery team moved our old furniture, assembled the power loveseat, and demonstrated the controls. It worked perfectly. And it is just as comfortable as...

My wife and I were looking for a recliner for her sister. We saw that Lazy Boy always has discounts on Memorial Day. We decided to drive to the West Hills location to see what was available. I entered first and was met by Christine, who had the friendliest, biggest smile. “Welcome to Lazy Boy Home Furnishings, how may I assist you?” That was the moment we knew she was the person for us! She asked me a little about myself and our family. I told her why we were there and when my wife and her sister walked in she remembered their names and greeted them with the same smile. We informed her of what we needed and immediately took us to the recliner that was the perfect fit for my wife’s sister. Christine was knowledgeable, professional and so caring when explaining the features of the recliner. My wife’s sister was very relieved and satisfied with how she was treated and with the recliner Christine recommended. We also mentioned that my wife’s mother also needed a replacement recliner and Christine asked a few questions and knew the one that would fit her needs. So we purchased two chairs and with the 30 percent discounts applied we were very happy with our visit to your store and we met a new friend in Christine. It was a wonderful experience and would recommend our friends to visit your store and make sure they have Christine to...

After completion of our remodeled home we went to Lazy boy near are home to support local business and shop for furniture for our home. When are furniture arrived one of the couches was damaged. When I went back to store I was told that I needed to call comfort care, they handle the warranty claims. First technician canceled on us on the day of repair. Then had to wait another two weeks for the second technician to arrive. After he attempted to repair pulled stitching on the corner of the couch it looked way worse than when he started. Called comfort care again to voice my disappointment. Told them that they needed to replace left sectional to make it right. They said no and shipped a piece of leather and scheduled for another technician to repair in the middle of my living room. Do not buy from Lazy Boy, when you go back to the store all they tell you it’s out of their hands. They just kick the can down the road. Comfort Care is a racket, full of B.S. our couch looks like...