Pampa Furniture — Local services in Los Angeles

If I could leave 0 stars I would. I ordered a custom couch based on the "expertise" of the store representative. I was VERY clear what my goals were and he designed the sofa and told me the dimensions that would meet my needs. I trusted him as the expert and paid all of the upcharges to so I could get the couch I desired. I even questioned the dimensions when he told me but I was assured he was the expert and I would get the sofa I desired.

When the sofa arrived it was not at all what we discussed and when contacting to resolve I was called names and bullied. I had witnesses there to verify the goals and this man called me a liar and continued to harass me with abusive behavior. Zero resolution was provided. NEVER again will I shop or refer business to Pampa (which I had done often). I was convinced to spend almost $3K on a custom sofa that did not arrive as I wanted. And both me and ,my decorator were verbally abused.

STAY AWAY FROM PAMPA! YOU HAVE...

Pampas made me custom made sofa, they asked for 6400$. Before purchasing I asked the question that most concern me, if the cushions are washable, and the sale rep said I can wash them and put them in the dryer. I washed the cushions in my washer, made it hand wash and put them outside to dry, the cushions start ripping apart one after the other. I called the store, spoke to the manager, she said it’s my problem, and the cushions are not washable. I explained her that the sale rep clearly state that the sofa is washable. I emailed the manager the pictures of the rips, she did not replay. it was about 6 month ago, since than I called at list 5 times, and went in person to the store 4 times. No one wants to help , or to replay to this problem. I had to hire a lawyer to take care of this case. I would not recommend this store to anyone, selling very low quality for very high price, and when problem comes up they ignore you completely. Shame on this store,...

This company is far to make something appropriate! They are mess, rude especially the sells person Alex. He will million promises but never will follow any of them! The furniture does t have quality at all! Even they will delivery after long delay not polished and agley something and will lie that was exactly what you want! I ordered a table which first time came wrong size and stile, then came wrong color and even not finished! They think if it’s not showing it can be not polished and a glue! It’s 8 month I am fighting and they always pretending they are surprised and don’t understand what is the problem! Even after all they are so rude in conversation! I never will advise to go this store! If you lost your mind or want so, it’s the place you can go!...