ACS Computers Llc — Local services in Louisville

I respectfully came to this computer shop with information specifically set out and gave all specs needed for a project I was working on. I spoke with Ed on a few different occasions regarding these specs and what I needed. I have sat on this computer trying to figure out (hints I am no tech genius, but am learning on the way) why I am unable to do what I need to on my sim. I called to speak with him he was rude and very unhelpful with a disrespectful remarks. I mentioned to him I have bought an additional power supply unit as the one he said he built was compatible. It was not! I bout an updated graphics card bcuz he put in one that was no where near compatible with what I gave him. I was new to this all and he took advantage of my lack of knowledge and is refusing to help once I have caught in to what he has done to me. I have spent an additional $560 graphics card and $70 on a new power supply and the mother board he said he built which is a prebuilt is not compatible for neither add on.

I also mentioned him taking information off of a laptop I was having him look at. He said it was unrepairable and don’t throw it away give it to me if you are going to. Well that laptop now works. I told him I never gave him permission to take that information and all he said it was a year ago.

It just upsets me that I paid for something I trusted I was getting not to mention waiting a few extra weeks because parts were not in. All I called him to ask is if he could correct the mistake. I mean I have already spent an extra $630 and he said well go to amazon order it what you need. Thanks and many Blessings!

After speaking with a few other computer companies it was said that it is very sad that someone would do this to someone and that the computer was a pre built off the shelf pc and would barley run free games lol. Have to love this world we live in. People do...

Went in there with a pretty specific idea of what I was looking for while I was in there, noticing a lot of older computers in the store. Looked for an early 90s 486 / Pentium-era machine, and made that aware to the person in the shop there that day. The conversation, time and time again, was turned back around to an Intel Atom computer that he had in the front, obviously thinking it was a cheap sell. When he realized I knew what I was talking about, pulled the 'time is money' card when he mentioned items in the back and the time to go through them, at which point I outright left.

I will not be going back...

I’ve used ACS for computer repairs and parts on more than one occasion and they have always been very good/outstanding. They’re honest, straightforward, and helpful. They’ve fixed flood damaged Apple computers and accessories, and provided (free) advice and assistance for what I call DOS machine (all the computers that aren’t Apple). These guys are really good at their job and honest brokers.

There is parking alongside the building or on the street. Walk in or call ahead. You can call and ask questions or explain the problem in advance to know what your options are in advance. They give...