DICK'S Sporting Goods — Local services in Louisville

Disgraceful Staff, Zero Accountability – An Embarrassment of a Shoe Department

My visit to your store on June 15, 2025, around 4 PM was nothing short of pathetic. The shoe department was a joke — multiple attendants just standing around, chatting, leaning on shelves, blatantly ignoring customers like we were invisible.

When I finally asked one of them for help, he rolled his eyes like I’d just interrupted his break. That alone should’ve been enough to walk out — but I gave it one more shot. I asked for a specific pair of shoes. He disappeared without saying a word, came back empty-handed, and didn’t even bother to explain, apologize, or try to help. Just stood there oozing disinterest and disrespect.

This isn’t just bad service — it’s complete negligence. Your staff clearly doesn’t care about customers, let alone sales. I immediately walked out and bought the same shoes on Nike.com — cheaper, faster, and without the entitled attitude.

If your team is this allergic to basic customer service, they have no business being on the floor. Watching other interested buyers walk away because of the same careless behavior just confirms this isn’t a one-off.

Dick’s Sporting Goods, if you actually care about sales — get serious people on the floor. Right now, your shoe department is...

Very Odd Experience- i was looking for a fairly specific multitool (think pocket knife with pliers). I had called the day before and confirmed that they had the brand and models I wanted. I went in today, walked up to their second floor, and could only find cheap options from a different manufacturer. I walked all the way back down stairs, found a staff member (turns out t be the same guy i spoke with the day before). He was friendly enough, offered to show me directly to... a weird strage room behind some displays for tennis equipment. When i asked why they were not on display, he replied, "These get stolen alot, so we hide them." The three options were all in boxes. I asked if he had any open i could look at; he said he preferred not to open them. I just picked the middle one, paid, and left. Got back to my office, opened the box, and took 30 seconds to realize i wanted a different option. So I will be returning this one anyway. Mixed bag experience. The people i did interact with were nice and quick to try to help, but some very odd business practices. I will try to exchange and buy the model that is $100 more expensive tomorrow, hopefully they wont make me work to...

DICK’S Sporting Goods is an impressive store that truly embodies the spirit of American sports culture. From the moment I walked in, I was struck by the clean and organized layout, which made it easy to navigate through the vast selection of merchandise. The store is well-stocked with everything from athletic apparel to outdoor equipment, ensuring that there’s something for everyone.

What sets this store apart is its impeccable organization. Each section is clearly labeled, making it effortless to find what you’re looking for. Additionally, the store is always up to date with the latest products and trends, which keeps the shopping experience fresh and exciting.

I could easily spend hours browsing the aisles without feeling fatigued, as the atmosphere is so inviting. The spacious design and beautiful structure create a pleasant shopping environment that encourages exploration.

Overall, my experience at DICK’S Sporting Goods was fantastic. Whether you’re a serious athlete or just looking for some casual gear, this store has everything you need. I highly recommend visiting if you’re in the area; it’s a fun and enjoyable...