Dania Furniture — Local services in Lynnwood

COVID Nightmare! Would not shop here until pandemic is over! We paid $99 to have a product delivered to our house being told that they offer a "white glove" delivery service that includes taking responsible precautions during COVID 19, as we have a high risk member in the family, and they assured us folks delivering would have the appropriate protective gear (i.e. masks). The delivery folks showed up to our house to deliver without masks, no awareness of social distancing, and it made us extremely uncomfortable. We even put masks on in our own house to give them the hint, but unfortunately didn't have any to offer, but also felt extremely uncomfortable needing to ask for something that is basically mandatory for folks operating businesses. I gave two stars because they were pretty quick in the installation. I called the company afterwards to give them a heads up because we've personally known people who have died from COVID 19 and take it seriously. The manager I spoke with was very lax about it. She apologized but seemed to offer little more than "oh well." She even told me I could have asked them to wear a mask, and seemed to dismiss my concerns about them working in an enclosed space for a long period of time without any protective gear. My immediate reaction was a deep sense of violation that this company would earn our trust by promising a safe delivery and not uphold their end. Then, in a effort to help them understand my concerns, particularly that these delivery folks may not have been wearing masks at all their deliveries that day, could potentially infect a number of people. I asked what the policy was if someone does test positive for COVID and response was they will let their clients know, but she never even asked for my name...

Found a couch I liked in the Lynnwood location, Rep showed me choices between two colors and I went for the "charcoal". Upon delivery the couch looked really blue to me. I took a pillow into the store to compare it to the original sample I was shown, and it was an entirely different shade. The salesman even acknowledged that it was clearly a different color. Although staff was helpful, I was told I could return/exchange, but it was up to me to bring the couch back. They offered to get me the "tan" one which looked grey, but how could I trust that I would receive what I was shown in the store? In the end, I told the rep that I was basically "settling for this couch" just to avoid the time/trouble/expense of returning it. I did decide to buy the matching ottoman and decided to deal with the color mismatch. The salesman apologized and again acknowledged that I was misled with the sample color he showed me. All of that is fine, I like the couch shape and it works for my space, but I've lost trust in this company. I will NOT be back. Not because anyone was mean or it was a bad experience, but simply out of the fear that I'll buy something, then receive something entirely different, through no fault of the employees. (update: store manager called me back and informed me I could have returned at their expense, guess I misunderstood that part, but either way I don't want the other color only for it to also be incorrect) perhaps this couch is available in a custom color? I'll have to call back to find out. At least they are trying to make it right, so 4.5 out of 5...

I will say the furniture I actually received from Dania is very nice. But after my last experience with Dania's Sales Associate, I will never shop here again. In early November, I had ordered a rug through this location to arrive in December. On December 2nd I received a call from the Sales Associate I had worked with saying "You know your rug is here and you need to pick it up?". I told her this was the first I had heard it had arrived and will come get it. She responded "Well you need to get it before Sunday". When I picked up said rug on Saturday, I brought it home and once I removed the packaging, I quickly noticed it was not the rug I had ordered (packaging had correct rug listed). I immediately called Dania and was put on the phone with the same associate. This time she was more polite and offered a 10% discount and was going to expedite the rug to arrive the following week. After waiting 8 days, I called Dania to check in on the rug and was told the Sales Associate was on vacation and that she had lied to me and the replacement rug wouldn't arrive until mid-January. At this point, I've returned the incorrect rug and cancelled the rug order. I would have been okay waiting, if the Sales Associate hadn't been so rude every time I had to interact with her and if she had been honest to me upfront. I'm upset that for the furniture I'm keeping, she gets to keep that commission, because the other times I had stopped by there was a very nice gentleman that I would of rather...