Josh Underhills Family Furniture — Local services in Lynnwood

I went Underhill's Furniture in Lynnwood looking for a bedroom set. After talking to the salesman Damion who was very knowledgeable I picked out a set. To my surprise they could deliver at the same day. Two wonderful gentlemen delivered the bedroom set on time and very quickly. The delivery drivers were polite and courteous. Unfortunately after they left and I could exercise social distancing I checked out the bedroom set and found multiple flaws such as broken drawers, screws falling out, a chip in the dresser, and drawers that don't close or open properly. I called the delivery driver and to my surprise they came back to my house to look at it and offered me multiple options. After a night of thinking about it I decided that things can only get worse if I hold on to this set. So I made my way back to Lynnwood to the store and to my surprise Josh the owner was there and has already seen pictures and video of the issue. It was a pleasant surprise when Josh said we will do whatever it takes to make it right. So after looking at all the sets and finding one in their catalog I decided to give them another try. Their customer service is key to me being a nurse and retired military person. Although it may be sometime before that other bedroom set is available, it is a pleasant surprise finding customer service of that magnitude. Josh is willing to work around my schedule to pick up the old set and no cost to me and deliver the new set at no additional cost to me. Another very good customer relations and customer service point. I will definitely continue shopping at Underhills as I have in the past. What's the full cycle is complete and I've received the other bedroom set I will update my post even further. I highly recommend Josh...

I went to this store about a year ago with my boyfriend. There were several employees hanging around the desk area in the back chatting. I tried to make eye contact from the front of the store and the guy looked away. I just felt like nobody wanted to help me. I decided to look at another furniture store.

Around thanksgiving time this year I came to this store again with my mom. We were greeted and I guess it was nice not being followed around. We were being watched though. There was an overweight blond woman that kept looking at us and whispering to the other guy that was working that night. While my mom was walking around to the front I was towards the back and I overheard some of what the lady was saying. She was snickering and being very nasty saying "See? I knew they aren't going to buy anything" The whole time they sat there talking about us and they could have just spoke to us and treated us with a little decency. My mom wanted me to ask them about one of the beds but I told her we needed to leave immediately and then told her what happened when we got outside.

The first time I came here with my boyfriend I didn't want to think the reason we weren't being helped was because he's black and I'm white/native. After hearing this woman assume we weren't going to buy anything based off of appearance alone (she didn't even speak to us!) I realize that this store isn't friendly to POC. Maybe we look poor because we aren't white? We were dressed well. We were definitely serious about buying as we had a whole house to fill with furniture.

We went to JR furniture and the lady that helped us was very nice. We bought a sectional and two beds. Spent over 7,000. Still have more furniture to buy and definitely won't be returning...

Great service and selection. We took a day off to go around all the Kirkland stores and ended up in Lynwood to find more stores. We aren't quite ready to 'invest' in furniture that lasts a life time, so Dania was nice but above our budget, but the 'cost effective' items like IKEA and Furniture World we too far at the opposite end for us, we wanted something in-between. Underhills was perfect for us, it's wood furniture with veneers, nicer and more solid than MDF(fiber/particle board) furniture but not as expensive as solid wood. As others have pointed out, it's not going to last as well as full solid wood, but it'll do as well as/better than MDF furniture and is more solid for moving (only matters if you intend to move much in the next 5 years of course!) which matters to us as we will move again. We got great service, well looked after in figuring out the right bed, tall dresser, media chest and night stands for our bedroom. It was about $3000 for all plus delivery and assembly (pretty typical charges we found). The delivery was quick and the buyer and her husband even stepped in to get our items quickly as some of the delivery team were off sick, they delivered right when they said they would. Very pleased with the items now they are in place. Our storage bed is yet to come so I will update review once that has been delivered and assembled. Update - the Storage Bed is awesome, only thing I would say is measure your mattress, our Cal King leaves a slight gap around the edge which means the wood the mattress sits on can get exposed if you are not careful. Nothing serious just make sure your duvet covers it if your mattress is smaller...