Helzberg Diamonds — Local services in Lynnwood

Do NOT get your rings here especially wedding bands. We had purchased a wedding band for my husband about 6 weeks in advance. We even took the time to size his finger and order it. But mostly they were so focused on trying to get us to sign up for their credit card (wasn't interested at all) she even went into detail about how she got a little incentive because their particular store (alderwood) got a certain amount of customers to sign up and she's "on a roll". Weeks go by and we never hear from them. We finally gave them a call to hear about our order status and they said they've been "trying" to call us for a question about the size (basically, what size did we need although we already sized it and saw them write it down on the order). We had to call them every day for a week leading up to our wedding day and they just said "nope, not in yet" On our wedding day, an hour before our ceremony begins, i get a voice message from Helzberg saying "hi, congratulations on your wedding day today. The ring came in so pick it up anytime" Our venue was over an hour away and ceremony was already beginning. After the wedding, I had a little chat with one of the associates and she said "oh well, at least you have it now, right?" need less to say, I am not happy with any of this. If they would have just told us from the beginning that it wasn't enough time or cutting it close, we would have not bought it from there. But they wanted our money so they didn't say anything. If you want a wedding band on your wedding day....do NOT buy from this company. Or sign up for their...

This is a long review but I cant make it any shorter. Please read. I've been married 21 yrs now and the first 10 yrs were trial and error finding my husband the perfect ring, come to find out he was allergic to gold. My ring however was perfect. My husband chose a simple design that explained our love, a diamond heart. Over the 21 yrs of marriage we had 5 children together and most women will know your body goes through changes and swelling and gains and losses of weight and unfortunately my ring spent a lot of time in a box. We had not discovered helzberg diamonds yet and we were left with some disappointing adjustments to my ring. I had to have it resized bigger and smaller and the company's I chose were the band out so bad, I assume to save money and time, it weakened the band and again I was unable to wear it. Then I discovered Helzberg. Obviously everything costs money but it wasnt as expensive as I thought it would be. The gave my ring a half shank band with original thickness and help refurbish the settings that held the diamond and of course I bought an anniversary band to go along side it and I could not be happier. Finally, after so long with my ring just sitting in a box I can wear it again and feels like it shines just as bright as the first day my husband proposed to me with it. Thank you helzberg for giving me back the one symbol that speaks without words to Express the meaning of my marriage. We also were able to get my husband a band that is just as beautiful even though it was not gold. We could not be happier with...

My husband and I stopped by to get my ring and necklace to be cleaned. Did not expect anything and while looking at rings one caught my eye and Lourdes immediately assisted me to try it on just to try on. She then told us about the buyback program and just so happened our 8 yrs wedding anniversary is in a few days. Fast frwd Lourdes and Carla assisted us with this transaction and were very helpful, not pushy, not demanding, and best part is that worked together patiently with us. Lourdes itemized all 3 of my rings printed receipts for visual explanation so we can see how my rings are going to be credited towards a new ring. The receipt helped because it shows what was bought how much each rings were and good thing it was done this way because paper trail helps if there is some confusion or transaction gone bad or miscomputed. Sure enough there were some confusions, and I am very pleased that Lourdes had paper trail otherwise my husband will cancel the trade and just be happy with what I already have. Lourdes patiently looked and carefully made sure everything was done correctly and no mistakes. Thank you, Lourdes, for communicating everything and being transparent with us! Carla, thank you for the fast turnaround of getting my ring sized and your professionalism highly appreciated. Bought Lourdes and Carla worked diligently with professionalism, patience, and not very pushy. I appreciated them both and if anyone needs helps I'd recommend...