First off, I had an AMAZING experience, all thanks to Justin Wright at Mattress Depot USA Outlet!
I had just left Mattress Firm, and I was annoyed because I just wanted a sales associate to listen to me and not try and up sell me.
Upon walking into Mattress Depot USA outlet, it smelt clean and sanitized and was very organized. I was greeted with a smile and I could tell the vibe was completely different that the other “big brand” mattress store that I had just came from. He LISTENED to what I wanted, and gave me other options to choose from that were more in my price range. He explained the difference in the mattress’s, and made my experience a fun and positive one! My past experiences looking for mattresses was comparable to going to a used car lot with a sleazy salesman pushing things on me that I didn’t want or need! THIS WAS COMPLETELY DIFFERENT IN SUCH AN AMAZING WAY! Justin was informative, polite, professional, non aggressive, no nonsense, and I ended up purchasing a mattress I can’t wait to sleep on, with absolutely no regrets! Justin Wright, was HELPFUL, TO THE POINT, & INFORMATIVE!
If you want someone who will listen to you, guide you, inform you and not be pushy, and a clean environment, no pressure, with a positive & helpful attitude, go see Justin Wright at Mattress Depot USA Outlet! It was such a positive experience for me that I recommend ANYONE and EVERYONE to go see him! Anytime in the future that I need a new mattress, this is where I’m going and referring all my...
Read moreFirst of all, my husband and I dread mattress shopping. We almost never can agree on the same one, laying on too many gets confusing and then there are the dreaded mattress salespeople! We found one at another location who was really trying to upsell us. We had a budget and wanted to stick fairly close to it. So, we left. The next day we stopped at Mattress Depot and had an entirely enjoyable experience shopping because of Nick in the Lynnwood location. We explained what we were after and he pointed us to a mattress he thought we would both like. I decided to try the next one up in the line and fell in love with it. So, basically I upsold myself. Nick did not sit and stare at us while we tried out the beds like most of the salepeople do. He left us alone a little bit so I felt like I could relax and think about my purchase. We had also told him we wanted traditional box springs, not realizing how large the mattress was we purchased. The day it was delivered, we knew it way WAY too large and required a pole vault to get into it. We called and he immediately arranged for us to get a "bunkie board", which eliminated the need for the box springs and the bed fell down 9 inches. Now it is perfect. I highly recommend Nick at Mattress Depot in Lynnwood if you are in the market for a mattress and don't like the constant lurking sales person! It will be a...
Read moreMy wife and I had gone to a couple other nearby mattress stores looking for Sealy models to compare to the one we have. Unfortunately in under two years, our mattress has a major defect and Sealy has agreed to replace it. We were up-front and honest with all of the store personnel we encountered and in most cases we were treated like we had the plague. Once they learned we were not buying- their whole attitude changed.
Then we went to the Lynnwood Outlet store and we're greeted by Justin Wright. We again explained why we were there and he could not have been more helpful and friendly. He showed us a comparable model to ours and also explained the differences in other models that we might want to compare to based on our preferences.
Thanks Justin! What a pleasure it was to be treated this way. Although we won't be buying a new mattress for ourselves anytime soon, we have two college-age boys that will be needing them as they start moving out etc. I know where we will be coming back.
If you need help with a mattress and want to be treated fairly and with respect, I highly recommend The Mattress depot Outlet Store in...
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