JR Furniture Lynnwood — Local services in Lynnwood

I bought a couch about two weeks ago. Robbie was my sells associate and she is the reason I purchased the couch. She was respectful, professional, and patient. Up to that point, everything was great until I had my couch delivered. I ordered a sectional couch with a chase. During delivery, I witnessed the delivery team throw my couch off the truck like trash. The truck was about five feet high and the couch tumbled. The box and couch was damaged. I told the the driver to treat my furniture with respect and the other employee inside the truck told the driver to tell me the shut explicit up in Spanish. Not knowing that I am fluent in Spanish, I went to the guy and asked him what he just called me. I said this in Spanish, which he was shocked and realized I understood what he said. He didn't even apologize. They then continued with delivery and assembly. They were not prepared and did not follow my orders of bringing the cart they use to carry the couch in my home as the floors are new. I didn't want the wheels to scratch the brand new floor. They ignored me and wheeled the couch in and continued to assemble without any regard of my place and ignoring my instructions. They scratched my floor, dinged my walls, and left the couch unassembled because they were annoyed because I was telling them to slow down and to be respectful of my place. They left the chase upside down unassembled, trash and cardboard there, and left. Granted I paid $150 for delivery and assembly, but instead I received a broken couch and damages to my new place. I understand that mistakes happen, yet it is the response that makes the customer have faith in the company. I spoke to Vadyn, the manager of JR Furniture, and he said that would replace the couch and refund my delivery fee, which is $150. I was like okay, they are doing the right thing. Then when my replacement couch came, which was hours later the time they give you because of truck issues, which they never called to inform me. They took the broken couch away and brought in the new one and assembled it. They were more professional than the first delivery team, yet still rushed. After assembly, they were about to leave when I noticed that they brought me the wrong couch. The chase was on the opposite side. They couldn't take the couch with them because the van was small and could only fit one couch. I was stuck with a couch I did not order. I then called Vadyn, the manager of JR Furniture, explained the situation. All he could say was sorry and that he would call the delivery team. He made no effort to fix the problem or to see if there was something he could do to make it up to me, as a customer. I brought up the fact that my delivery fee was not refunded and he said that he would refund me the $150 if I kept the broken couch. I was shocked because of the fact that the only way to refund my delivery fee, which was a horrible experience was to keep a broken couch. I bought a brand new couch and pay for assembly and delivery and received a broken couch due to negligence, a wrong couch, home damages, and disrespect from the delivery team. Like I said mistakes happen, but it is how the company responds to the mistake. They have done nothing but said sorry. At this point, I would warn anyone who wants to purchase a couch from JR Furniture in Lynwood, WA. Also, I would not recommend delivery. They are so disrespectful, damage your home, and don't follow instructions. I am still waiting to see if JR Furniture does the right thing, but at this point it seems I am stuck with a couch I did not order and home damages that I have to repair. If I could give zero stars I would. My experience has been a nightmare other than Robbie, the...

Worst customer service I've ever had in my entire life to date. We came in to buy a love seat and a very nice sales lady helped us. She was patient and very helpful, really wanted us to get what we wanted. We felt good about our purchase. They said it would take 8 weeks to make our love seat. Well, 8 weeks roll by and we hadn't heard a word. My husband called them and asked where it was and they told us to call back when so and so was working. I thought that was odd so I called and asked the same thing. A nice young man looked it up and told me they hadn't started making it yet. We're chill people so we just kinda schrugged. My husband called back when so and so was working and asked if we could up-grade to a full sized sofa since it hadn't been started yet. The lady got so mean on the phone. She behaved like we were being awful people and lost her temper. My husband stayed calm and told her she needed to take a step back to calm down. She said she'd be in touch. After a week with no word, he called back again. We were again told to call back when someone else was working. He called again and was met with hostility from the lady right from the get-go. My husband asked for a refund since there was no word about a love seat we should already have. Now, I've read previous reviews where the owner replied saying Stanton can take longer, okay, fine, but is giving your customer a call about it so hard? Anyway, she said she'd ask her manager and call us back. She did manage to call back, and had a sing song voice this time. She said we could still up grade to a couch and should have it in a few weeks. We said that sounded good. So we wait 2 weeks and no word on sofa. My husband called again and was told the sofa was ready, but to call back when the deliver scheduler was working. He did and this same lady as before helped him. For reasons we cannot figure out, she lost her temper again and hung up on him. He was kind the whole conversation, being a believer that being mean doesn't help anything. He called back and she seemed to have worked through her issues and managed to schedule a delivery time. Let me just say, as someone who used to work in the claims department for UPS, and dealt with folks screaming and cussing me out, I never, not once, reacted like this lady. And we were by no stretch of the imagination being rude.

We finally did get our couch and are pleased with it. We just wish our money could have gone to a place that understands that furniture is a very big purchase and cares about your experience.

I've also read the owner say they are a distributor for Stanton, as to pass the responsibility to them. Here's your job as a distributor: Know their current schedule and how long it will take for orders to get filled. Check in with them to make sure everything is going as planned. If something is wrong, figure it out and communicate with your customer. Otherwise, don't contract with them.

It is beyond me how anyone could rate this company more than 1 star. Perhaps it's just the Lynnwood store that sucks. Look at the Yelp reviews, they are much more accurate as far as the overall rating. If you are considering this place, run away. Far far away. And if these bad reviews don't serve as a big enough warning, do yourself a favor and only buy things you can walk out of the store with that day. His reply to me and everyone on here is pretty worthless, when we tried so hard to get communication during the transaction. I'm certainly not going to put myself through that just for someone to...

================== FYI. He’s been harassing me by texting me and calling me after i posted this comment!

I don't want to give even one STAR.

Store Associate to the customer: "Have you finished talking? Can I talk now?"

TL;DR: Go to a different store and save your time. Lack of Empathy and Professionalism. They are Money Mongers. No Return policy.

To begin with, the store's location is undeniably favorable and they share their inventory with Ashley Furniture who has better services.

My initial experience within the store was satisfactory, and the store associate provided helpful assistance. Jassa Minhas was the name associated with my visit.

However, my discontent arose during the purchase process. I distinctly recall informing the store associate that I only required four chairs and the table, explicitly omitting the bench. Regrettably, upon inspecting the receipt, I discovered that the bench had been added to the order. The oversight was, admittedly, mine for not scrutinizing the receipt during the purchase.

I was informed that the table was not available in their warehouse and that the delivery time could range from 2 to 4 weeks. A range of time frame was given and that was reasonable, as far as I was concerned.

Three weeks later, I contacted the store to inquire about the status of my order, at which point I was met with an attitude that left much to be desired. Jassa Minhas informed me that they had originally stated a 4-week delivery period, and my inquiry after just 3 weeks was met with skepticism. He proceeded to explain the intricacies of their shipment arrivals and the potential for delays, insights I wish they had shared prior to taking my money. And added that there's no ETA to promise. He then presented documentation indicating an ETA of 4 weeks. I even confirmed with a friend who was present during the purchase that this was indeed the given range like 2 to 3 or 3 to 4 week timeframe.

Subsequently, he suggested I call the following Friday for a status update. When I made the follow-up call, I expressed my frustration with the situation, only to be met with the curt response, "Have you finished talking? Can I talk now?" As a paying customer, I expected a more understanding and empathetic response when voicing my concerns.

I also raised the issue of the bench, which I had not requested but was on the receipt. To my surprise, he insisted that I had requested it, despite my clear recollection to the contrary. Nonetheless, I acknowledged my failure to verify the receipt, accepting responsibility for that lapse.

After four weeks had passed, he contacted me to inform me that the item had arrived in their warehouse. Rather than addressing the situation professionally, he remarked, "You were upset earlier, but now you see the table has arrived on time," displaying a personal, childish attitude. A touch of professionalism would have gone a long way in this interaction."

During this process, I asked for a replacement, and their response left much to be desired. I was informed that there were no return policies in place, and the remaining amount would only be provided as a store credit. This attitude felt quite mercenary, emphasizing their focus on financial gain over customer...