uBreakiFix - Phone and Computer Repair — Local services in Lyons Township

I had the worst experience ever. I dropped my laptop off 3/1/25, came back the following day, after I decided not to allow them to diagnose my laptop. Considering it wasn't going to be diagnosed until later in the week.

The employee (Paul) gave me the laptop, and stated I had to wait for the manager (Matthew/Matt) to return in order to receive my refund for the diagnostic that had not yet been performed.

When Matthew the manager returned he explained he "couldn't refund the money because he had been looking around inside the laptop and would need to put it all back together," not knowing that Paul had bought the laptop out to me and it had never been disassemble.

Then I asked Matthew since you claimed you had taken the laptop apart, what was your observation and findings? Matthew stated "that's what we are going to find out later in the week when the laptop gets diagnosed."

Then I asked "so why are you keeping my diagnostic money, if the laptop isn't going to be diagnosed until later in the week?"

Matthew stated because "he looked inside of it." But yet dosent have any observation report/notes or recommendations.

Prior before to Matthew arriving Paul who stated "I need to wait for Matthew to return in order to get my refund," Was serving another customer that came in to pick up his phone because they were unable to repair it, had issued a diagnostic refund to that customer.

But Considering that my laptop wasn't going to be diagnosed until later in the week and because Matthew claimed he "looked around in the laptop," couldn't provide observation notes or recommdations, refused to return my diagnostic fee. But wanted to give me 22 dollars back, for a diagnostic that had not yet been performed.

This clearly shows unethical immoral behavior, and a lack of customer service skills.

Additionally, lying when he (Matt) walked through the door that he would need to put the laptop back all together not knowing the employee (Paul) had already given it to me before Matt returned to the store as I was waiting for Matt's arrival.

The manager (Matt) is such a lier. I wouldn't trust this place, which is why I decided to pick up the laptop today after dropping it off yesterday. Additionally, Matt has no legitimate reason for keeping my diagnostic fee for services that had not yet been performed/rendered.

If anyone should be the manager of this location, it should be Anthony. Anthony is the only individual that can communicate effectively, and have great customer service skills.

Matthew needs to be demoted as he's demonstrated poor leadership skills & professionalism skills.

Update: On March 24th, I received a check from Asurion ( coorprate office) for ufixibreax for the remaining of my refund for services never rendered to begin with.

Thank you Asurion for your understanding, I hope Ufixibreak in LaGrange, Illinois staff will get the proper adequate...

In May I brought my phone (an iPhone X) in for a full screen replacement because the touch was malfunctioning on certain parts of the screen. The repair cost around $197 after tax. When I received the phone after the repair, there seemed to be another permanent screen that was faded into the background of the screen of the phone. This was not there before; however, since it was a minor defect, I decided to continue to use the phone for 2 months, until one day, I dropped it and the screen faded with the colors becoming blurred. This event occurred at night, and within the hour, I went to bed, deciding to assess the damage the following morning. The next morning, the screen would not turn on at all, only vibrate when notifications were received or when one would swipe and make the phone vibrate. Basically, everything but the screen was working. Due to the recent repair I had just paid $200 for, I decided to look for possible solutions that would allow me to get the phone repaired free of charge. I found the 1 year warranty guarantee on their website and went into the shop with my receipt to see if they could repair it, or- at the very least- look for signs of a mistake made in my last repair. I was promptly turned away and told that the warranty did not apply to physical damage or water exposure, that only very obvious defects such as the screen popping out would warrant a repair free of charge. While I do somewhat understand this, I had made it clear that the conditions of the phone screen immediately after the repair were suspicious and remained up until the phone’s screen completely failed after just one fall. The unwillingness to even look into the problems with the repair that could have presented themselves within the phone is frankly disrespectful and discouraging. I would have recommended the place for others if they had tried to rationalize with me, especially considering the price of the repair compared to Apple-approved facilities. My phone contained important information, communication threads, and pictures that I simply cannot afford to get back at the moment. Ironically, when I got home and felt the edges of my phone, part of the screen was popped out. I simply just don’t understand why a well-meaning company would promise something that they don’t honor? It just shows that the company doesn’t really care about its customers. All in all, ubreakifix ended up leaving my phone in a worse condition than when I had first walked through that door. I was extremely dissatisfied, and would advise anyone seeking a repair to look for another 3rd party facility that is more honest, or to pay the premium to get it at a...

From the time I first contacted the store until the phone was fixed was about 2 weeks. I asked if they could fix my cracked screen they had to order the part but because of weather they were closed the next day. I would think they could just have the screen for the Note 9 in stock it is a common device especially when you advertise you work for Samsung. Anyhow I went to the store after the part came in and they said they had to replace the back and the front because they work for Samsung and the back was cracked. So they said the part would be in the next day. By this time I was a little frustrated because I drove to the store for no reason. Plus now I was going to have to pay even more for the repair. So after 2 days of waiting for the part to come in it finally arrived. They said the UPS tried to deliver the part to their neighbors a few doors down I was pretty disappointed by this because I feel like I could have shipped my phone to Samsung and had the repair done with half the hassle. They offered a 10% discount because of all the trouble which was greatly appreciated. So I finally dropped my phone off at around 1 p.m. expecting to pick it up the same day they scheduled a tentative pick-up at 4 p.m. I understood that they would call me when it was done. I called them at around 6:58 p.m. and found that the repair was done which was great but that the technician failed to call me and since they close at 7 p.m. I would have to pick it up the next day. To me this should be simple 2 to 3 hour repair that I am paying close to $300 for that's a lot of money for me. I kinda expected better service. The people I talked to were nice but I think there needs to be a little better management. I am not one to write bad reviews I was really hoping to leave a good review but I just cannot in good conscience. I think with a few small adjustments the customer experience could be way better. Once again I was really hoping this was going to be a good experience so that I could leave a good review. Hopefully this review will provide helpful feedback. After I left this initial review on their feedback form the store contacted me in a few hours and apologized and offered to make it right by giving a glass treatment and a Free Case. This was more than expected and I was very grateful and impressed that they would go this far to show they value me as a customer. Therefore I wholeheartedly recommend uBreakiFix they make you feel valued...