Best Buy — Local services in Madison Heights

I will never buy anything from Best Buy again. Delivery for 85" TV with mount & install was confirmed via email & also at the store with the associate, so I took the day off. When they didn't show up after an hour outside the 4-hour delivery window, I checked my email for updates. I had the original confirmation & a 2nd email sent later titled, "It's Time to Schedule Your Delivery." Naturally, I'm confused, so I double checked my receipt & original email for delivery details. All documents supported the inital delivery date, so I called the store. Unfortunately, Best Buy utilizes this call center, so I had to talk to 3 people prior to discovering the order needed to rescheduled due to quality-related issues..no one thought to call me. That's fine, I know things happen & Best Buy agreed to add comments for next delivery, specifically to call with updates & changes, & to compensate me since I took the day off, needlessly. I rescheduled for 2 days later, & had to coordinate with someone to be at my home while I was at work, since I obviously couldn't take another day off. The window was 7-11 am. I made sure to enroll in texts & checked my email every hour, if not sooner. Nothing. 8 am, 9 am, 10 am, 11 am, 11:30 am rolls around, & still no call no show from Best Buy store or delivery service, despite instructions discussed previously. I call & yet again am directed to a call center. They don't know where the delivery is & said they would notify the store. WHY CAN'T I SPEAK WITH THE STORE!? Anyway, when they showed up an hour & 30 min OUTSIDE the window, they said there wasn't a work order in the system..what?! They confirmed they went back to the store 2 times looking for it, & even corporate got involved & couldn't find it (nice delivery gentlemen). All of this is going on, & no one notified the buyer?! Wow. The delivery employees said the store released my order without a work order, & that's how they were able to deliver. Communication would've been nice? Then, the TV/mount get into the home & turns out the salesman at the store sold me the wrong mount! I specifically explained what I needed, & confirmed 2 times during the interaction this mount was capabale of moving left & right. Yet again, I have to call the call center. I had to explain this entire issue at least SIX TIMES..all to find out I had to drive BACK TO THE STORE to receive the right mount. Keep in mind, I've been dealing with this since 7 am AT WORK & ON LUNCH, drove home from work on the phone with the call center for over an hour, to find out I had to drive all the way back to the store after working all day to complete what Best Buy screwed up on many levels to begin with. Not only did they miss my first delivery & not properly notify me, they lost the work order for the 2nd delivery & sold me the wrong mount that I had to drive back to the store to return. The call system is ridiculous. The process is fundamentally inept to take care of their customers. When I get to the store, the manager was very nice. Of course, I had to explain this situation a 7th time that day (not mentioning all the other times I had to call). I was so tired from working all day at the hospital & driving, so I declined to exchange the mount. I really didn't want to deal with them anymore. They returned the install fee as part of the compensation..though, this is outlined in the return policy as what I am entitled to within the return policy timeframe, which I was. For all this, their compensation included a return of the installation (which they didn't complete anyway), a return of the mount, & a whopping $25 gift card. This doesn't even cover 30 min of my shift I called out of in order to be at my house for the 1st delivery they didn't show up for. Since then, my MOM is receiving calls to come back & buy the mount. They're not even calling the proper person. This was a complete failure on all levels. Best Buy does not value their customers or their time. If I was this inadequate at my job, I wouldn't have one. Best Buy, you have lost a customer for life on...

LIFE THREATENING AND EXTREMELY DANGEROUS PRODUCT WITH TERRIBLE CUSTOMER SERVICE!!!

I purchased an open-box range, a new gas line, and a Geek Squad 3-year protection plan from Best Buy on October 4th, only to discover multiple serious issues that compromised my family’s safety. Best Buy sold me the wrong gas line that couldn’t handle the BTUs of the oven they sold me, so I had to replace it. To make matters worse, shortly after installation, we noticed a gas leak coming from the front right burner. With CHILDREN & PETS in the house, we had to immediately shut off the gas and take precautions, preventing a potential carbon monoxide poisoning or explosion.

Upon inspection, the leak was found to be coming from the range itself, despite Best Buy assuring me the product was safe and inspected. I scheduled a return and was shocked when the best option offered was to spend $300+ more on a replacement range, despite being sold a faulty and hazardous product. On top of that, after I purchased the range they expected me to wait 9-10 days for delivery, leaving my family without a working stove during that time, which has greatly disrupted routine and meal preparation, forcing us to rely on unhealthy alternatives and affecting the quality of life for the kids.

I was promised that corporate customer service would help, but when I finally spoke with them, they showed no real concern for the life threatening and hazardous situation, ignoring my safety concerns and offering only a $100 gift card as compensation. This was a complete insult, especially after hearing from employee initialed "D.A." that another customer with a far less serious issue received a better resolution which was more than double my Best Buy gift card offer. The lack of accountability and care from Best Buy's customer service, along with the unplanned $300 financial burden and extended wait for a replacement, has made this ordeal even more frustrating. The company also failed to follow through on promised callbacks, further highlighting their disregard for customer safety and satisfaction.

I will be filing a complaint with the Better Business Bureau to warn others of this malpractice. I feel utterly let down by a company that should prioritize safety and customer care, not push additional costs onto their customers for faulty products they sold in the first place. I have records & receipts for everything said in...

Be careful of deals.

I saw season one of Supergirl on a display with movie bucks being offered as an incentive. I paid for the item and assumed the receipt had the necessary information to redeem the movie bucks. When i got home there was nothing on the receipt other then normal information. I went to the John R and 14 mile [Michigan] location and was told the "Only select items were included in that deal." My point of view was if its on the display how is it not included in the deal? Was told, "only select item on the display are included and that anyone would think that. I stopped two guys walking by and asked them. The agreed with me. The representative seemed dismissive from the start but she said something about not having time to deal with me and said she'd get the manager. The manager said something similar the suggested i remove one of the stickers from another item and claim the deal on it. I refused and thanked her and left.

I called the corporate office and tried to explain the situation to them but was met with a polite and dismissive man who refused to hear anything i said. He would constantly repeat every word i said then ask me to repeat my reason for calling. After 40 minutes i asked to speak to a supervisor, he told me that he would tell me the same thing and i was better off hearing it from him. After i insisted for five minutes, he agreed. He put me on hold and kept me there for another five minutes then returned to the line, and started asking me the same questions he asked before. I made it clear the i was not interested in dealing with him any further and wanted a supervisor. He repeatedly ignored my requests to speak to a supervisor and would asked me to explain the situation to him again, and again. Finally he told me the supervisor would not speak to me than asked me to explain the situation again. I was so frustrated at this point I cursed at him and then he said because of my language he was disconnecting the call.

Best buy is a good place to shop, i still enjoy many shopping experiences there but their attitudes especially in the corporate office are driven only by money and not customer satisfaction. I don't trust them when it...