Five Guys — Restaurant in Manchester

First off, I want to say that ALL of the staff at the Manchester location are amazing!! They are all ALWAYS super friendly, happy, kind, and, most importantly, the food is always SPOT-ON!!!

The reason I was provoked to write a review is your manager Tatiana. She is ONE-IN-A-MILLION!!! If you were on undercover boss, SHE is the one you’d want to shadow for a day! Haha But seriously, she is the epitome of OUTSTANDING customer service, and I don’t say that lightly. See, I never take the time to write reviews, but after my last 2 visits, I NEEDED you guys to know just how amazing she is! About two weeks ago I placed a phone order but arrived late to pick it up. When she saw the time stamp on the bag was (probably about) 20 minutes old, she instructed her staff to re-make the entire order. Did she need to do that? Absolutely not, but she wanted to make sure I have a fresh meal, and that was appreciated. When I mentioned that I was $2 short of having enough for a shake, she insisted on making me one, on the house, as it was closing time anyways, and she gets a shake for free anyways. Again, did she need to do that? No, but she did. Fast forward to tonight when I come in to grab my online order… she makes me a last minute shake, and we start talking about how I WISH you still had malt & coffee as shake options, how raspberry & toffee would be delicious options as well, and how you guys NEED SHAKE STRAWS!!! The candy/cookie bits can’t fit through the small straws!!! 🤦🏻‍♀️ I continued on to explain that I have severe ADHD, and because of that I will eat the same thing for months and months… well , you guessed it, my current kick is Five Guys, so I have ordered it EVERY NIGHT for well over a month now! (I’m not even joking. Your online & phone history along with in-person orders will prove this! 😂) So I was telling Tatiana that you should have a rewards card for frequent customers like myself, where every 10 burgers earns you a free one! She agreed that I had a great idea, and insisted that my next order was on the house! That she and her staff recognized that I was coming in daily (how embarrassing!), and because Five Guys appreciates their customers, it’s the least she could do. I was blown away! AGAIN, did she need to do that? No. But she DID. Now you know why I rave about how she’s a stellar employee, and I hope that your company recognizes her as such, and that she GET’S A RAISE!!! Lord knows she...

I come here quite often. And I ask for my food a certain way. I see the amount of salt they put on their French fries and I ask for light salt. My last experience was very bad. As I was standing and waiting for my food I observed my order being processed down the line. And the employee that was working a French fries station just took out a batch of fries. He salted them as usual and filled up 3 cups and 3 trays they dump over. And the third tray there was nothing left so he scraped the fries from the sides that usually fall over when they dump them in the fries basket. And all those who knows how old fries from the side when into the tray that guess who got? Yes went right in my bag. Because the other 2 bags had yellow receipts to them that indicate Uber eats deliveries or other food service deliveries placed. My bag was the only one with a white receipt on it. And all this happened right in front of my eyes after.

The floor leader specifically called out the fry was light salt.

The employee that did the fries asked me which order was mine and I responded order 91 with light Salt.

Then he proceeded to give me the regularly salted fries with the tray the had the left overs scrubbed from the sides.

When you pay $18 for a fast food meal you expect it to be at least decent. Not bottom of the barrel fries. This completely ruined my experience. I will have to think long and hard if I was to give Five Guys my business in the future. We live in a recession right now. And incomes and opportunities are not what they were 2-3 years ago.

Why would I as a consumer want to spend my hard earned dollars on bottom of the barrel fries when they are $5 for...

WOW!! First time ever going here and they just opened. I walked into an awesome atmosphere that was filled with articles about the how they rank number#1. Very cool looking surroundings especially with the bags of potatoes they have stacked up that they use genuine Idaho potatoes. Upon stepping up to the register to order the cashier was full of smiles and welcomed us with open arms. I then seen so many cooks in the back near the grill. So we ordered our food. I ordered the Bacon Cheese with mushrooms and extra cheese, with a small French fry. Paid for the food and then sat down. I could not believe how clean the restaurant was even the ceiling was clean. 7 minutes goes by and our number was called very quick service. Went up and grabbed a brown bag. Sat back down and opened my burger from the tinfoil and omg did it look and smell good. I took a bite and again omg it was so tasty and everything was so fresh down to the mushrooms. Hate some fries and they good as well with perfect amount of salt. I could not believe how busy it got we were order #8 and when we left they were already calling out order #37. I can see why there are so many in the kitchen. “It takes a village to make a great Cheeseburger” haha. I highly recommend going here no matter where you live. It will definitely be worth the trip. Hands down the best Burger I ever had....