Verizon — Local services in Manchester

I'm so disappointed in this store been doing business with just this store for the past 2 years just for my electronics devices up till this past week I got nothing but the best customer service I spend an average 2-3 thousand a year on electronics...since dec of 2017 I've bought over 3 thousand dollars worth of stuff...so I come in last week to pay off a phone and up grade I usually try to only deal with the same sales rep he was not in so I get a sales rep come to me asking what I would like I told him I wanted to upgrade my phone I say to the note 9 he tells me they won't be released till the 24th I said ok I'll come back sat when my regular sales rep is on he tells me that there's a promotion if I preorder I will receive a pair of headphones but only if I preorder so then I ask do I pick the phone and head phones up on Friday he says no the will deliver the phone to my house I'm like ok cool what about headphones his reply was the will also come with phone I was like ok..my next question was who was delivering them and do I need to sign because I work and won't he there if I have to sign if so I can't preorder he said no signature required I'm like ok let's do this..so we complete transactions I thanked him for his customer service he also told me he would make sure my regular sales person would get some credit for the sale I thanked him again..so Thursday comes I get a text from FedEx telling me they would be at my house before 8PM and that a signature was required...lol..I'm a union carpenter I don't get sick days so now I have to take a day off lose a day's pay ok fine FedEx shows up 2pm one little box I'm like that's it he said yes sir ok thank you..I open box ofcourse no head phones so I call the store explained my situation no one wanted any part of it ask to talk to manager they said they would have district manager call me 3 days later no call today I go in store to have my phone changed over I got a manager explained the whole story he apologised I said no problem I was just upset about losing a day's pay..he understood he told me he will talk to the sales rep...I was waiting for my phone the manager comes back about half hour later with phone as we were talking the sales rep that sold me the phone came up and basically called me a liar in front of other customers in the store and said he never said that headphones came with the phone trying to make it like I lied about it then when I asked about him saying I didn't need a signature for FedEx he just walked away ..I never complained about anything in that store only went to that store because I was treated right..again I spend a to of money in that store an to be treated and basically called a lier in front of customers is uncalled for...I promise I will never do business at south willow street ever I've still haven't gotten a phone call ...just disrespectful I don't complaine about anything and definitely don't need to be treated like that...next will be a call to corporate...sorry for the long comment but...

Would love to give zero stars. Originally went in to ask questions about adding more data to my plan. The sales person immediately tries to sell me an expensive unlimited plan that serves 5G speeds. Neither of the phones, pulled up on the tablet that the employee was holding and could see, are 5G capable. Should have left after that red flag. Told the sales person that no I do not need a more expensive plan that serves 5G phones, what about a price quote for the base unlimited plan? They give me a price quote with various discounts applied that are not even applied to my plan currently. One of these discounts being a veteran discount for my father's phone line that apparently verizon never even told him about in the first place, because it is not applied to his current line. I tell the sales person that I'd like to hold off for now and visit again with my father. Turns out the sales person had already retroactively applied the data change to my current bill......the bill that was on the last day of its billing cycle. To be clear I would be charged $50/per line on my bill for one day of unlimited service. Then when asked to change it back, they had to call their own support center to do so. Wouldn't have been a big deal if I didn't have to wait on hold with them in the store for 15 minutes. Then when I finally talk to the support specialist they say that they will be off of work until next week and will not be able to apply a credit to my bill for the unwanted data change until then...........THIS IS A VERIZON CORPORATE STORE & VERIZON CORPORATE CALL CENTER. How is there not another employee at this call center that they can pass this issue off to? One who's schedule I do not need to work around? Anyway this experience has made me decide that I need to buy out my phone ASAP and switch to Google Fi. And please Verizon, do not try to placate me with your "I hope you give us another chance" comments on this review. You seriously think any of those responses to negative reviews seem sincere? Start actually taking care of your customers, being a huge corporation won't save you if no one wishes to purchase your services due to constantly screwing over your...

This review is intended to focus on the efforts of one employee, NOT Verizon Wireless in general.

Starting about mid-October, I had bizarre things occurring with my four iPhone plus one cell Apple Watch account. I spent more than an hour on the phone trying to get the issues resolved, but the customer service employee was ill equipped to respond knowledgeably to my issues.

I was not surprised to discover that NONE of the issues had been resolved and I even had additional issues (problems) when my new bill was finally published.

I was incredibly frustrated by the lack of competence of Verizon’s support staff as well as your automated system creating the problems from the simple (!!!) act of my activating an Apple Cellular watch on my account. I decided to go to a Verizon store, hoping that I could get the problems resolved, but also committed to switching carriers if the problems were not resolved. Yes, my frustration level was a 10+

Upon arrival at the Verizon Store at 1111 S. Willow Street, Manchester, NH 03103, I ended up in the capable hands of Salem Noueiri. Mr Noueiri explained that while this was a retail sales location, he would endeavor to help get my problems resolved by communicating on my behalf (I am hearing impaired and don’t do well on the phone).

While I will simply say that I truly believe my problems are now solved, I am NOT saying it was a simple effort by Mr Noueiri to resolve my case. He was on the phone for ~an hour, and insisted on staying the course to maximize the probability that the issues were resolved.

Mr Noueiri is a valued asset to Verizon Wireless! If I had not been able to resolve my issues today, I was going to leave Verizon today. I did NOT inform Mr Noueiri of that possibility, but his commitment to me and the resolution of my issues was a far higher level of service than I ever expected to occur.

Mr Noueiri’s efforts on behalf of Verizon Wireless are...