Mountain West Trading USA — Local services in Manitou Springs

This owner doesn't get customer service. We had purchased items the evening before and returned for a shirt my son had to have. His cousin wanted one too. Unfortunately, they only had larger sizes. But did have one smaller shirt in the window. I asked to see it. But was told 'no, those shirts tend to fade. It is not the store's policy to sell those shirts'. I asked again if I could just see it, it didn't look so bad. Besides, kids don't care. She again said, 'no, it's not our policy to sell those shirts'.

When I checked out I told her she had one unhappy customer. I asked her to pass it along to the owner so they could change the policy. She then shocked me by saying she was the owner.

Really?! Upset return customer. Shirt in the window. Upset kids. Wow. And no thank you, no sorry. Nothing. Just 'I know my store and I won't sell it'. Good luck staying in business. You'll need it.

No other way to respond, but there were no apologies given and we were not offered any shipment option. Yes. She could've had had a rough day. We all do. But this experience was one of the worst retail experiences I've had. And I believe in...

This is definitely one of the best shops in downtown Manitou Springs. Yes, their prices are a little more expansive than other stores around. However, at least for me, their quality of clothes and other products justify this additional cost. My fiancé and I have purchased many items from this store through the years and have no issues with them after all this time. Definitely recommend stopping by if you're out and about in Manitou or at the penny arcade right next door. Lastly, if you live in the area or frequent often, don’t be afraid to stop back in as they have their supply of clothes...

Mountain West had the cutest shirts! Their prices are quite reasonable, especially in a place that can be expensive. The employees were really nice. Only complaint that I have is that it was hard to find the right sizes- most of the crewnecks were either a Small or Extra Large. Other than that,...