David's Bridal Maple Grove MN — Local services in Maple Grove

My sister in law was very excited to find the perfect dress for her upcoming wedding. We made an appointment to purposely make sure she would have help to find the right dress. Unfortunately her consultant barely had the time of day for her. The appointment started out with her being called by the wrong name. This wouldn't be that big of a deal of course except that we told her the Bride's name several times. Her name was also written on a post it note on her door. Even when knocking on the door.. with the post it note there, she was called by the wrong name. The Bride was unsure of her size so it wasn't a big deal when the first few were too small. However she continued to bring out dresses that were too small. There were Brides there that were far curvier than my sister in law, so I know that there were more appropriate sizes to try. If nothing else, bring a larger size and pull it in rather than someone trying to guess what it would look like if you weren't spilling out of it. She brought dresses with features that the Bride specifically requested they not have. The consultant seemed annoyed or maybe offended when she was told these things. Then the consultant tried to sell her on the features that the Bride hated. "If you got it, flaunt it." She even looked offended when the Bride said she was more of a modest person. The consultant brought a ridiculous dress (After the modesty conversation) that had a very open back with a chiffon bow as the only thing to keep things together on the top. The Bride tried it on in what was quickly becoming a desperate attempt to try and find something. She said "No, this isn't for me." The consultant replied "Yes, it's for someone younger." After a while, there was a dress that was something like the Bride wanted. It wasn't quite right, but we were on the right track. The consultant seemed annoyed that she wanted to continue trying on dresses. Like she just wanted the Bride to hurry up. There was a strapless dress that the Bride didn't want to try. However she was promised that there were convertible straps. After looking around, the consultant picked up some straps off of the floor, draped them over the Bride's shoulders and asked what she thought. My sister in law is not an emotional person. However we could see that she was trying to hold in tears at this point. She said that she could tell that the consultant didn't have the time of day for her and she was over it. (The consultant disappeared often as she clearly had several appointments at once.) Throughout the appointment there was a different consultant that was very friendly. She stopped to chat and offered ideas. In a moment of desperation, I went to her. I told her the features of the dresses that the Bride was looking for. Within minutes she came back with a selection of dresses. The first consultant rolled her eyes and told me "That dress is blank dollars." She had never asked what the budget was. The Bride came out of the dressing room with the biggest smile. She immediately said that it was the one. She wanted to pay for the dress and take it home. The first consultant tried to get her to order even though the one she had was available to purchase. She tried to pressure her into alterations. She wanted the dress and wanted to get out. She tried selling different styles of veils to the Bride after the Bride said she wasn't wearing a veil. The second consultant who listened, showed the Bride a sparkly clip for her hair. The Bride liked the idea but really wanted to leave at that point. We were offered free swatches for Bridesmaid dresses at the register. We declined. They couldn't get any one of the four of us to step foot back in that store if they were giving the dresses away. I wish I knew the name of the second consultant who saved the day. I would recommend her in a heartbeat. She is the only reason there is a second star in my review. She was lovely. As for the rest, hopefully the bad memory will fade away from my sister in law's memory of what should have been a fun day during her wedding...

I had a really tough time getting my dress and I’m still not satisfied with it. When I first came in to find a dress, it felt very impersonal and not very special. The person I worked with seemed really distracted and I felt like a burden. Then, when I found my dress and started to have it altered, things got really bad. I came in for alterations and the ladies pinned up my shoulders by 2 inches to “fix the body” this being their job, I trusted them. When I came back to get my dress, it would no longer button up the back. It had buttoned perfectly before and no one had mentioned that this may be a problem. It makes sense that when you pull a dress to sit higher the back would be higher, but it didn’t seem that way when pinned and I don’t have experience with this and didn’t know. When I said I was very concerned, the woman said she would try to take out the inseam but I would have to pay another $150 for this. I paid at the time because I was caught off guard, but now I wish I hadn’t. They made the mistake and didn’t inform me of the risk and I paid for it. When I asked what would happen if them taking it out wasn’t enough the lady said “I can only take out so much. If it doesn’t fit there’s nothing to do”. Then, after trying on my dress and not having it button (which was very hard emotionally as someone who struggles with body confidence) the woman came INTO my dressing room while I was basically naked to have me sign for the new alterations. When she saw I was in a bra she SLAPPED my breast and shouted “Did you have this on?!?!” I said no, I didn’t have it on for measuring and she laughed and left the room. I felt like my privacy was violated. I didn’t come to the store to have my privacy violated and my breast slapped. I came back to get my dress a final time and when putting it on realized that a large piece (2-3 inches) of detailing from the bodice of the dress was just dangling off the front. It seemed like someone had quickly tried to piece my dress together and I was not impressed with the sloppy work. I insisted that they fix it before I left, which they did. My dress now buttons up the back, but the breast area doesn’t sit right. One woman told me it was just fine and that I wouldn’t need further alterations. Another woman came out and asked if I wanted the boobs fixed. The women were not on the same page. I did not trust that David’s bridal would take care of my dress and do a good job altering the final part after the problems I had so I am taking it elsewhere to get fixed. This was supposed to be a special and happy memory and part of my big day and I feel like davids bridal made it impersonal and sloppy. I will not be recommending them to anyone I know, especially for alterations. I have never left a negative review before, but my experience was so bad that I felt I needed to. I didn’t feel special or like anyone there cared about me or my dress. Especially when they ruined the bodice and then made me pay to fix it. Trying on my wedding dress and having a piece dangle off solidified that they didn’t care about my dress. I hope they learn and don’t do this again to anyone else because...

My experience last week was very disappointing. While the sales staff (Sheila, Georgia) were initially friendly and helpful in finding me a dress and accessories, I found out that they did not have my interests truly at heart.

I was pushed into adding on accessories that I did not want and into an alteration appointment same day. As I was not sure of what shoes I would be wearing, I scheduled the alterations for the following week.

The true frustration was when I went home to find on my receipt that I was overcharged on not one but two of the accessories. They had been marked down on the tag but rung up as full price. I was also charged for a garment bag ($30) that I was never told about ahead of time. If I had been aware of it beforehand, I would have been absolutely fine with paying for one, but it felt wrong to never have been mentioned. It just would have been nice to know.

Also, my dress was clearly tried on so many times as some of the threads were coming loose and it had a few shades of dirt. Nothing egregious, but still not ideal. As I was shorter on time, I was assured it was best to take this gown off the rack instead of ordering one (which they said might not arrive in time).

Low and behold, I found that I could order a fresh, new dress online and it would arrive to me within 3-4 days (not weeks as was insinuated in person). Plus I got it at a 15% discount! Needless to say I went back the next day to return everything I purchased in-store.

Really disappointing to have pushy sales people. I'm fine with giving out a commission, but just be authentic and don't play me for a fool. Walk me through what you are charging me and double check that it's correct.

Check out the dresses in store to see what you like and find your size, but girl--...