Chuck E. Cheese — Restaurant in Maple Grove

I guess I have to say I was a bit disappointed there wasn’t a play area for the one year-old I brought. The food was OK, there was a few lazy and rude staff people kind of unwilling to help unless pressured that you needed assistance. The garbage can in the bathroom fell off and was not fixable, it could definitely injure a kid. The food was OK, there was a few lazy and rude staff people kind of unwilling to help unless pressured that you needed assistance. Also, a bit disappointed in the front door person‘s response when I asked him what the protocol was if he saw someone kidnapping a kid out of there establishment, his responses, I’m no snitch, meaning I wouldn’t tell the police. I asked him would you at least take a picture of the person who kidnapped the kid or his license plate, his response again was I’m no snitch. Needless to say, I kind of lectured him he looks like he could’ve been in high school, I said if you had a kid that was kidnapped how would you feel about the front door person not wanting to take a picture of the person or the license plate of the person that kidnapped their child, he stated he would not be mad at that person, but he would go after the kidnapper. Not sure how he would go after the kidnapper if nobody at the establishment was willing to identify the person because they’re not considering themselves snitches. I had four very little kids with me and sometimes they run in different directions and I definitely thought they would be safe there but they are NOT, so I guess I will not be returning to that place if they’re not willing to protect our children. I did speak to the manager Monica and she ‘I’ll talk to him” not acceptable he should not work there. I will be contacting the Attorney general, the Better Business Bureau, the governor, and several other entities. This person needs to be fired immediately if they’re not comfortable, communicating with the police and a situation of...

We decided to go to this location because of the larger space and bumper cars that my son could actually ride for his birthday party. Our regular location is in St.Cloud which we had a party there for him last year minus the Birthday package. Well unfortunately the staff over promised and under delivered. My son was only able to ride the bumper cars once and the attendant said he was too busy with fixing broken machines. Four children were able to ride the cars for three minutes in the 3-4 hours that we were there. When I asked if the cars would be operational the employee at the ticket desk said it was out of order (no note on the ride tho).Also about a 3rd of all the games were out of order. We saw the actual Chuckee Cheese come out once just for the birthday party where in St.Cloud Chuckee came out many times with hugs and tickets. The Mens bathroom was swamped with fecal water all over the floor for at least two hours after I notified the employee running the birthday parties. When I was about to leave I used the restroom again and it was still swamped, plus an employee or customer becoming violently I'll in the bathroom most likely due to the cleanliness. We complained the next day about our experiences over the phone and were told that we should of said something the night of the party and that they could not refund us any of our money. So I only write this to warn others before bringing a big group to this facility and spending money thinking the facility is fully operational to think otherwise. Have a...

Super disappointed. Waited 25 minutes to pay since no one wanted to come help the lone cashier despite many employees walking around the back. The cashier that eventually came to help was the most disinterested employee I have experienced at any establishment in a very long time. She also rang me up for minutes though I asked for tokens. Not that big of a deal, I thought. (I also didn't realize it until after the timer ran out so nothing I could do there.)

Ordered food and got to playing which my three year old really enjoyed. After an hour went up to check on food and found out the person that rung me up put in the wrong number on the check so our food was made and since they couldn't find my number (the wrong one) we didn't get served. So they said the pizza was now in the oven and I should have it "very soon".

We walked away and I saw someone cleaning our table so I went up to them and said we were still waiting for our food and we hadn't abandoned the table. He asked what food we had coming so he could check on it. I told him our situation and he responded with "oh yea that one. We were wondering what happened. We figured we would just wait for someone to come up and complain about not getting their food" what kind of service is that?!?

Very soon turned out to be an additional 30 minutes later. With a three year old that is just getting into the age group that would really enjoy this place for birthday parties with his friends I can honestly say I will not be back and will not recommend this place in...