Bachman's Floral, Home & Garden — Local services in Maplewood

One of the worst floral experiences we’ve ever had. I want to make this very clear from the beginning that this post is being addressed at the manager’s behavior and not the employee and floral designer that tried to assist us. Ultimately, these two women are why we gave 2 stars instead of 0.

Now for our experience...we ordered a customized version of the Bloom and Bliss bouquet (sub out blue and yellow and add variations of pink) over the phone at the Maplewood location on Friday 2/12 for pick up on 2/15 from the same location. My husband picked it up and brought it home and to my surprise the bouquet was not as expected . We decided to return the bouquet given that it looked nothing like we had requested and we had spent over $90 on it after tax.

When we arrived to return it we approached the situation as positively as possible by showing them photos of what we had expected and then also showing them what we received and stating, “the bouquet was not as we had ordered”. This was our nice way of saying this was one of the worst bouquets we’ve ever received. The woman working the counter grabbed the manager for us. He approached the counter and we were immediately met with a negative energy almost as if we were a disservice or annoyance to his day. We explained the issue to him to which he responded, “umm our designer will help you” and escorted us over to her. No apology for the bouquet, no apology for our wasted time, nothing. He simply walked away.

The designer helped us and sincerely apologized and claimed there was no way the bouquet we had received could’ve been designed by the Maplewood Bachman’s location given that they are known for their design (it was that bad). We asked if we could exchange the bouquet. The floral designer (after speaking with the manager) told us that we could exchange it so we did and paid the difference of $10 for the upgraded bouquet.

Overall, we spent our day off from work making two trips to Bachmans (25 minutes each way for us) and then having to deliver the bouquet to the recipient because we were not able to give it to them over lunch as we had anticipated. It was a terrible experience but I want to make it very clear the floral designer and the woman at the front did as good of a job helping us they could and they are not to blame. The manager, however, was beyond rude from his initial greeting to his dismissive behavior throughout the entirety of the conversation. He had the opportunity to remedy the situation but chose not to and in fact actually made it worse. We understand mistakes happen (regarding the bouquet) but rudeness is a choice and one we couldn’t look past. We hope this is lesson to the manger in how to not treat...

I’m so sad about an experience that I had with Bachmans that I cannot return to shop there. First of all, I went in to make an order for a very special event. There were two clerks (very nice and professional) working that day. It took me a long time to choose just the right arrangement for my friends on their 25th anniversary. The computer kept going offline and they apologized. I’m pretty patient, so it was not a problem. I’d say it took nearly 45 minutes to place a basic order. Once it was complete, I was excited to pick it up for the party on Saturday. I was assured that the order would arrive by eleven o’clock On Saturday, I got to the store at 11:00 and asked for the arrangement. The clerk told me there were no flowers for me. I just blurted out, “Oh my gosh! I’ve got one hour to get across town and my order isn’t here!” The clerk told me that I could choose any arrangement out of the case, PLUS pick up my order when it arrived. I walked over to the case and nothing in there was as perfect for the occasion as the ones I so carefully selected. Another associate came up and changed the offer made by the first clerk. I felt pressured and chose this big colorful arrangement. Then she said, “If you take this, you would be fine not taking the arrangement you ordered, right?” I weakly replied yes. My heart sunk. She left and I thought how I didn’t want to take advantage with that expensive arrangement, so I told the clerk I’d take the smaller arrangement and the flowers I had ordered. The clerk boxed my flowers and I took them to the party. They are pretty flowers, but they didn’t match the theme at all. After the party, I returned to Bachmans and the clerk told me that the deal I made with the associate was fixed. I told her that I chose the smaller arrangement because I didn’t need the great big expensive one and it had been offered to me before I chose the large arrangement that I didn’t take. The clerk told me that my original order never came in. I felt like a was being treated like I was a liar or something. I went to my car and had a cry. I’m going to have to shop elsewhere now, because I feel Bachmans...

I specifically made the journey in the rain today to the Bachman's in Maplewood. My purpose was to find a unique arrangement for my sister's 60th birthday on Saturday . I walked all around for about 10 minutes looking at all the displays and the arrangements in the coolers. Not finding anything that appealed to me I sought out help, hoping for some advice or suggestions based on experience from a knowledgeable employee. Instead the woman who I tracked down proceeded to walk me around and show me everything I had already seen. When I asked if there were any books with more suggestions/ideas to create something special, she showed me books that only had funeral/sympathy flowers or flowers for new babies and weddings. I asked if they had anything for birthdays. She again referred me to the coolers with a few arrangements and said that's what they had. She then told me that if I wanted something delivered by Saturday I would have to place the order by tomorrow (Thursday). I said I have cash and I want to get this taken care of today and be done with it. She told me if I wanted more ideas I could go on line because they have tons of arrangements on line. At this point I walked out. It was obvious to me that this woman really had no desire to help me. If I had wanted to order on line, I would have done that, but I purposely went out of my way to Maplewood to get advice and guidance from a place that specializes in flowers. I also wanted to pay with cash last I checked that is not possible on line. I then traveled 5 miles to St. Paul Floral where I was given many more options and we created something special for a milestone birthday gift. If I could give this store a zero or a negative number, I would. Never again will I patronize Bachman's, it's obvious they don't want or need your business, they would prefer you shop on line. I sure do miss the days where customer service was a priority and your patronage was...