T-Mobile Experience Store — Local services in Maplewood

Worst customer service I’ve ever had. Typically customer service isn’t bad with T-Mobile very attentive and helpful, genuinely caring. But the person I worked with was horrible and did not seem to care what was going on. Constantly walked away to assist others did not really answer any questions. Then I left my mom behind to continue getting a new phone and he did not help set up the phone at all. I would not recommend going back to this t mobile or working with Zak. I just had to go look through my recent transactions to figure out the reps name cause he never really introduced himself when I was there. His name was Zak. I would never recommend him to anyone. Each time we asked a question he would just give us a weird look as if we were idiots and gave a run around answer that wasn’t really an answer. Now my mom’s not really great with English but she knows a good amount to converse with people and I’ve worked retail selling phones before but this was by far the worst customer service I’ve seen anywhere. 0/10 would recommend working with the guy. The other employees there seemed attentive and helpful with the people they were working with he did not. No one checked us in when we got there which isn’t a huge issue because we were helped after being there for about 20-40 mins after he told us to go to the table and he’d be right with us. I asked him if I could go because I had an appointment and needed to go he said I had to be there than disappeared for over 10 minutes. When he came back I asked again and he said I could add her as an authorized user in which I did so that was about the one and only useful thing he did. He spent more time walking around than he did helping us with anything. So I just went straight to the point to get an upgrade on my phone, even with that the guy took forever to get the ball rolling. I remember when T-Mobile took pride in customer service. Now I’ve said my piece thank you for the usually good customer service but this sales rep needs to go through some sort of training on customer service. Also seemed like he was treating certain people different...

I have never been satisfied with the maplewood location, even when they were in there old location. Back then they had a crazy thing that EVERYONE had to take a number, even if all you were doing was buying a case. The new location I walked out unsatisfied every time. Whwn they 1st opened and I went in to find out info and the guy activated a notification that I did not ask him to do. I made him turn it off. This last time I was having a problem with the ringtones. They kept saying well you have zedge and it is full of viruses, so they had me uninstall it. Then they said try it now. Of course if you save one the embedded ringtones it's going to work. I went home, downloaded zedge, deleted the ringtones I had downloaded from zedge and reinstalled the ringtone and now they work. This is a way they treat a 20 year customer. Even when I was walking out he guy was still zedge is full of viruses. If the app was full of viruses then my anti viruses would find it. Never had a virus on my phone. If anything I dont download all the updates because they put stuff in the updates ro make you think there is something wrong with you phone to get you to purchase a new one. Tip if you don't want to lease or can't pay as you have pay the full amount as they don't do payment plans anymore and want more knowledgeable people and better customer service, go to best buy. I have been happy...

Reggie K. was our salesman & he was super knowledgeable and very patient with us & all of our questions & concerns. He has a very laid back & calm demeanor and took the time to explain things to us & we never felt rushed or like we were a nuisance. I recommend this T•Mobile location over the Vadnais Heights location because they act as if they're unable to do anything there & just pass the buck by telling you to go online, call customer service OR to go to the Maplewood location. So even though the Vadnais Heights location is closer & more convenient, we won't go to that location anymore because it's a waste of time. It sucked that they didn't have any of the 3 phones we were getting and that they were all on backorder as well, so we won't get them until sometime between 10/27-11/17. But they gave us the new SIM Cards to use in our current phones so they'll work on the new & improved T•Mobile service until our new phones get delivered. We will then put the SIM Card into the new phone & they send packaging to send the old phones in with. So it's unfortunate that they're so behind but the process is really pretty simple! So, here's a shout out to Reggie K for being so awesome! We were there for a...