Chick-fil-A Maplewood — Restaurant in Maplewood

Really disappointed with my experience during a dine-in visit. I received an email at 3:18 PM saying my food was ready, and I could see it sitting on the counter behind the employee. When I asked for it, Cadence told me, “This isn’t my station.” I pointed out that my food was right there and explained I was on a short work break and just needed the sauces which were at an arm’s reach, but she still refused saying they had other drive-thru orders to handle.

I asked for a manager, and Carlos came over. Instead of simply handing me my food, he spent nearly five minutes arguing with me while my food just sat there. No apology, no urgency just unnecessary attitude over a simple request.

For a brand that prides itself on hospitality, this was the exact opposite. Poor customer service, zero empathy, and a complete disregard for time or professionalism. You can even see in my photo that the second order screen was clear. My food was ready and they refused to hand it to me.

Edit: After leaving this honest review, I was surprised to discover that a complete stranger wrote a retaliatory review about me personally, using my name, employer, and even describing my uniform. This individual was not involved in the interaction and made several inaccurate and exaggerated claims that do not reflect what actually happened. I simply asked for my food, which had already been confirmed as ready, during a limited work break. I have a screenshot of when I got to Chic-Fil-A with my drive time and when I left. I used the restroom before sitting down and approaching the counter. I was waiting for my order when I noticed other people walking out with their food. I also have timestamps of when I arrived at the location and when I left.

It’s disappointing to see someone try to discredit a customer for voicing a valid concern. My experience with the staff at this location still stands: they refused to hand me my ready order, argued with me instead of resolving the issue, and showed no urgency or care for my time. That’s what this review was about, not a...

I was in the drive through while already waiting for 20min did a mobile order when got the pickup I asked for some sauce and cup of ice that I forgot to put on the mobile order. the lady at the drive through whose name is Tati soon to be manager catches an attitude and says I’m holding up the line and to come around. Now I didn’t mind going around but the fact that I sat in the line waited 20min and for her to speak like that as if I’m receiving a handout when I am as much of a customer as everyone else. I went inside to get my ice and the lady still with attitude comes while I’m talking to another employee to see what’s going on and when I tell her what I was upset about she continues to do the passive aggressive bs and tell em “are you upset about a sauce” and walks away!!! The fact that this woman is going to be a manager is with that attitude is mind boggling to me. When I asked for a manager or someone higher the other employees seemed like they didn’t know what to do or how to handle any type of escalated situation. The young lady they sent out to talk to me had no training and didn’t know what she was doing or talking. When I asked about owner or higher management they told me this place was private owned and don’t go by chick fila rules. I can’t believe that’s how their employees are trained. I have never had a bad experience at chick fila this is my first encounter. The only thing I would recommend for this location is not make that lady a manager get rid of her asap. She has no people skills and clearly no patience. No matter how busy you are there is no excuse for that nasty attitude. Please find another job it clearly shows you don’t like this one and can’t handle stress. Chick fila maplewood Minnesota please do better and retrain your folks on basic etiquette. Treat people with common decency and respect. We are spending our hard earned money here so a little respect isn’t asking for...

8-13-25 @9pm They got my order wrong. I asked to upgrade to mac&cheese from french fries for the #1 meal. I got to the window, recieved the food, went through the bag and realized they gave me fries and no mac. I kindly told the girl at the window ( Who never repeated my order back to me, just asked for my name) and she proceeded to roll her eyes at me. She ( being annoyed) asked for my food back ( which CFA is never supposed to do) She called some younger guy in the blue striped polo over, he said to take the fries out of my bag and throw them away. ( I guess they thought I was trying to pull one over on them? not sure. Usually they just keep them in the bag) Instead of grabbing a napkin or a glove, she sticks her hand in my bag of food and pulls out the fries, and sticks the bag of food back out of the window to give to me. I'm sorry, im really not picky usually, but money is disgusting. On top of that, you're touching the window and everything else. There was 3 cars behind me in line..... This is the only store I CONSISTANTLY have to ask for my sauces because they never get it right. I was a store manager for 2 1/2 years at a CFA in Maryland. I get it, I know how it can be. But I also know that- that job... is not THAT hard. And to get annoyed at me because your order taker didnt input the meal correctly? I'm sorry, but thats completely innapropriate and I had to write a review on here.

Mangement needs to really improve the night shift workers there because I'm starting to get really tired of constantly feeling like I'm being a problem whenever I remind them they forgot something that I asked for.

I do not mean to go on a rant but CFA is better than this. WAY better. And I will try to make sure that the management at that CFA see's me. I am more than willing to speak to...