GameStop — Local services in Marietta

If I could give less than one star I would. This store has basically stolen $370 from me. On 12/6/20 I ordered a PSVR online and mistakenly had it shipped to this store. I live in PA. Big mistake on my part, but the second I ordered it I noticed the mistake and tried to cancel it. I called them immediately. No one answered. I tried canceling the order online with no success. In the meantime, I went to my local Game Stop and the person who works there told me that the order will be automatically canceled if I don't pick it up, no worries. Well, it turns out my order wasn't canceled. In fact on 12/12/20 I got an email saying that my order was picked up!!! I immediately called customer service and after waiting over an hour the man on the phone said that I will be refunded and I should recieve an email confirmation. I never received one or got refunded. I should mention that I called the store in Georgia every day and never got an answer. One day during my lunch break I called 8 times in a row and finally someone picked up. After explaining my story the woman who answered told me she was too busy and that she'd have to take my number and call me back. She never did. I then called customer service again. They told me they are working on a solution and that they'd call me the next day. Never did. I gave them until after Christmas and then called them on 12/28/20. After speaking to 3 different people I still have no resolution. The only thing they tell me is that they can't do anything and it is up to the store that I ordered from. The problem is they won't answer their phone. Ever since I've been calling them non stop and they will not answer. This has been the worst experience with a retail store I've ever had. I am now out $370 and someone in Marietta Georgia has my 12 year old son's PSVR that he was supposed to get for Christmas. Disgusting....

I normally don't bash a store; however, this store is the worse. Let me start with the pre-order of Watch-dog Legion. I order the Gold steel book edition. The store manager (Kelly) got off at 3pm. Mind you, I pre-ordered my copy about a year before the store manager. However, the store manager had his copy before me and made we wait 2 hrs just to get my copy of the game (Oh! This is wrong on so many levels, and I know this because I have been with gamestop since it was Blue Rhino.) Fast forward about to 27 December 2020, I came in to purchase UFC 4. Now on the shelf the price reads $27.99. I got to the register and he said it is $32.99. I showed him the price of the game on the case and he said we can't do nothing about it. At this time the manager(Kelly), decided to was into the cash office to avoid the situation. This store is the worse. I have now vow to not go to Gamestop for anything. I get better service from Best Buy on there worse day than any day...

Very Unperfessional, RUDE, and LAZY!! I went in there with my husband to ask a question (about a week before COVID shut them down) 2 ladies behind the counter 1 was ringing up a guest the other one standing off to the side talking to the one ringing up the guest about a former employee that’s not longer aloud in the store (using profanity) , didn’t even ask if me and my husband needed any help!!!! The other girl got done ringing up the customer so I stepped up closer to the register just to be IGNORED while they continused to talk about the former employee and what they would do if she came back into the store! Me and my husband looked at one another and began to walk away to leave and then they wanted to ask if I needed assistance!! Tuh, I told her NO and kept walking Out ,I spent my money elsewhere, do not shop at this location if you...