Stop & Shop — Local services in Mashpee

I was there today and had the absolute worst experience I have ever had in a grocery store. They had one human person on one of the registers with the line down the food aisle, and then they had six registers all self check out. Every single one of those registers had seven to eight people in line with considerable amount of items in their carriages. These were not quick 10 item purchases. Myself, as well as several other people had $100 and more worth of groceries in our carts. So as I try to scan all of these items carefully as to not disturb the annoying sensitive scanner, I go a tad too fast and it alerts an employee, as if you are trying to steal something. Those scanners are way too sensitive and I know the employees must hate working self checkout. The scanner is so finicky, that it makes you scan an item and then wait three seconds, and then scan the next item. Then wait three seconds, and then scan the next item and so on. That is the only way you can do it, and get all of your items on the scale without the register shutting down and alerting an employee to come over. It was absolute chaos in there tonight and I will never go back. I know I’m one person and my one experience probably means nothing to you but I had to come in here and leave a review to let you know how awful of an idea it is, to have that many self checkout registers. It was a very high anxiety 30 mins for me and I will never come back. I know you will respond with the typical generics message that says…”we're sorry you didn't have a great experience at our store. We value our customers and try to provide the best products at great values.” I don’t even want to hear it because you don’t care. If you cared, you would think about your customers and try to do anything to not inconvenience them. Maybe management could have hopped on a register if they were short staffed?! But no, six registers of self check out. You guys really need to...

This stop and shop has progressively gotten worse and worse throughout the pandemic but today’s experience really topped it all off. I placed an online order for pickup last night and went to pick it up today and after no one came out with the order for 15 minutes I called inside. They said they had tried to call me but “had the wrong number” yet had been texting me order updates throughout the day. They said my order was running late and that it may not even be ready today for pick-up. They said the store “now closes at 9 and the store didn’t even tell employees the store was now closing early from now on.” I felt for the nice employee on the phone as I know this is not her fault but rather a management issue. Either way, it is unacceptable. The store continues to not have items in stock, for example, the entire gatorade section was empty today when i went inside. I can’t rely on this store to have any of the products I need and from now on will shop at other locations. Absolutely awful.

As a follow up, we were able to get the food (well, some of it as I am missing a whole bag of food). A different person called me and said “Hi, are you still outside? Your food is ready, and we close in 10 minutes so if you could get here before then.” (As if this was my fault). Once I got there to pick up the food the guy DROPPED the food next to the car and walked off without an invoice or to let me know of any substitutions. Are...

Today(Friday afternoon Feb. 9th) I went to a self checkout to pay for two Valentines balloons. One of them refused to scan(item not found) so I went to a regular checkout and waited. The cashier was likewise unable to ring up the second balloon so he called for help. A fellow with a bunch of keys came over but could not resolve the issue. He walked away to get Another balloon like mine; again, the system could not identify this one either. This keys guy walked over with No sense of urgency to a lady in the flower section, I watched from afar as they had a Lengthy conversation. All this time, of course, customers are waiting in my line. Finally, the keys fellow and lady stroll casually back to my register, she looks at my ballon and calls out a price from memory. We ring it up and I’m finally able to leave. I can’t imagine what all this cost Stop and Shop but no doubt it greatly exceeded the value of the balloon. Doesn’t this place have a fallback process to eliminate holdups especially for trivial purchases like this? And what about the inconvenience to...