Maui Digital Imaging — Local services in Maui

On May 17 I was looking to replace a GoPro camera. My daughter called and asked if they had any in stock and she was told “yes”. When we arrived at the shop my daughter and I went to the store, I forgot my face mask and had to run back to the car and grab it. My daughter went inside and there was no one out front, so she called out hello and the owner said he would be right out. I entered the store a minute later, walked straight to the GoPro display and picked one up. I walked to the register and not seeing anyone called out “hello”. The owner literally screamed “I said I’ll be right out!”. A few seconds later he comes out from the back area, rolls his eyes and huffs out a loud sigh before putting on a fake smile and says “what can I do for you.” I told him I was there to purchase a GoPro. He stares at me for a minute. My daughter is stunned by his rudeness and walks towards the door. I asked if there was a problem and Paul (the owner) says that he had told my daughter that he would be out and she should have told me to wait. My daughter told him he needed to work on his manners and left. I had handed him my credit card to pay for the purchase already, but he says “You know what! Here!” And hands me back my credit card and takes the GoPro out of my hands. Very childish and combative, no customer service skills and rude. I do not recommend doing business with this shop. Got my GoPro at Walmart for $50 less than what he was asking. I usually like to spend my money at local businesses, he will not be getting anymore from me or the local...

Spoke to Paul on the phone who seemed to be the owner of the store asking him just one simply question. "Do you rent out gear?" He responded in a very dry mono tone voice that seemed tired and irritated and a senseless regard for customer service, "Nope, we don't do that here." followed by silence. Hoping for a detailed response or explanation of any further options of purchasing or ordering, I had nothing but a dead silent response. I DO NOT recommend going here. It's very shameful of him especially being a local here to have the only camera store's have customer service like this. Paul if you are reading this, pick up on 101 customer service, it'll guarantee improve you business and your customers. Continue to be a stuck up and arrogant person, consider your store a loss. Try looking into a business where you don't have to deal...

Brought the wrong lens for my Nikon DSLR on vacation last week. I didn’t want to buy too similar of a lens since I would have it back soon so we sought out a camera shop on Maui. We were so happy and treated very well by the shop owner (I think). Even though his shop largely focuses on underwater photography, when it comes to equipment he sells, he was very nice, knowledgeable and took the time to double check the lens I wanted was compatible. I had originally picked out a large, expensive lens but despite making a lesser sale, he was honest and advised me that one about half the cost was probably what I wanted. He was right! It was perfect for all the shots the other lens I had mistakenly brought couldn’t make. Thank you and highly recommend this lovely local business for all your...