AT&T Store — Local services in Maumee

I went on the 30 & 31 of August to try and exchange a phone that I ordered from the ATT website. I was within the 14 day trial period and I got told that because I ordered the phone online they could not exchange it in the store. When I went on the 30th and explained my situation the guy offered me an old iPhone out of his pocket which I feel was very unprofessional. I called the 800 number twice that day and the second time the guy I talked to said they should have taken it back. I got the same story earlier today when I went to exchange phones. The assistant manager was no help what so ever. I called again and talked to a wonderful woman named Miriam and she helped me get my shipping label sent and understood my frustration and apologized for the way I was treated. I went to the location closest to where I live and left there mad both times I went. I felt that I wasn't treated fairly. Also I feel like they didn't even try to help me or explain anything. It says on the website that if you order anything online it can be returned in store (which Miriam confirmed) however that appears to not be the case. I dropped the phone off at the local post office since today marked my 14 day trial period because I was under the assumption of the store exchanging it for me. I was hoping to be able to bundle my phone and internet, but I guess I'm not wanted. I'm more annoyed than anything about the lack of communication between staff and customers. Miriam was the only nice person I talked to throughout this whole ordeal that could've...

This location is severely lacking basic customer service principles. Having had DirecTV since January '17 and AT&T mobile since May '17, I have been to this location numerous times. For the $140-150 switcher program (pay the ETF), I was told to bring in my Verizon bill and I did that. They submitted it for me in June of 2017 - still no sign of it.

The incompetency is at the associate level as well as management, beginning with Anthony. I spent 30 minutes airing my grievances on things he agreed with me on and he assured he he'd be handling them personally. After two times of lying to me about calling me back, I contacted the regional manager, Jason, and he e-mailed me back twice, defending this location. He also said he'd work toward resolution for me and it's been over 3 weeks since I sent him an action required e-mail.

These are legit requests and person after person, I am promised that someone is working on these and they aren't. For a communications company, it's quite pathetic. I'll be looking to get out of the contract with them ASAP And will not be looking back. After all, they broke the contract by not fulfilling what our agreement said. Sad excuse of a mobile provider. Stay away - for the love of...

I was sold a phone that rarely works because Jay told me it was the best phone to get. When I got the phone, it had a pixel missing so they told me to swap it out and mail the other one back which I did so of course AT&T charges me for it. I call them several times with the tracking number and they still don't get it fixed and now the tracking number is worn off of the receipt from the post office, So I'm stuck for a hundred bucks for a phone they lost. The new phones still hasn't worked. Right and it's been 8 months. I've had issues with it just shutting out of apps and doing whatever it wants.

I also had. Insurance added that I never authorized which I think was done at the store, but I can't prove it so I don't want to accuse him but I got this phone in May and it literally has costs them a 15 year customer.

I've talked to customer service for hours. And they're finally giving me my money back for the unauthorized added features. I'm still on the hook for the phone, after...