Americas Best Value Inn Maumee Toledo — Hotel in Maumee

This hotel was horrible. The man behind the dirty glass window was rude, and deliberately unhelpful. My girlfriend booked the room for the same day, but upon arrival he told us we were early, and could check in at 3pm (it was 11pm). I understood the confusion and even admitted it was probably our fault. I asked if he could move our reservation, and he said no. I asked if they had rooms avalable and he said yes. After talking to him for a bit I was under the impression that we had reached an understanding and he was going to move our reservation to that night. I gave him my card to run (shady), and when I went to sign it was more than double what had been advertised and verbally told. I was irate l, but the man did not care in the slightest. I not only couldn't get my money back, but when I asked to speak to his manager he simply told me no. I asked for his name and he told me I didn't need to know his name. When he finally did tell me his name he told me it was Harry Potter. I called 4 times over 2 weeks and every time it was him and he would end up hanging up on me. I have still never gotten my money back, and thats fine the hotels price explains why the experience was so terrable; you get what you pay for. I just would strongly recommend going anywhere else. There are 4 hotels withing walking distance of this one all with much better service. Even the motel 6 down the road has a better family vibe. This place is trashy, dirty, and has staff with...

I have traveled in all 50 states and 6 foreign countries and I have never once wanted to leave a hotel due to my experience. The young teenager who checked us in was very friendly. We got to our room and noticed a very musky moldy smell. We looked at the filter for the air conditioner in the room which was filthy (grey caked on dust). We had specifically asked for a non-smoking room, and yet our blankets had cigarette burns. Later in the evening we noticed a man sitting outside of one of the rooms for several hours. We went for a walk, and the man started to try to engage us. When we ignored him he began to make cat-calls at me. We continued on our walk. As we were walking back to our room, I noticed the man casing cars in the parking lot, looking in the windows and walking around each car individually. My fiance went to the front desk to try and check out as I felt extremely uncomfortable. The man would not let us check out, instead, he said that he would through the other man out of the hotel. As far as we know, the man was never asked to leave. When we went to check out the following morning as well as cancel our reservation for the next night, the gentleman working the desk was very rude. He barely spoke 5 words to us, was visibly angry, and threw my credit card down on the desk back at me. I understand that people have bad days and can be upset, but that is not how a customer...

We regularly stay at the America's Best in Woodbury Commons & hoped this would be, at least, comparable. There has clearly been repairs made to the plumbing. The patch job they did is poorly done. We were in an "accessible" room. Huge bathroom with a wide enough door for a wheelchair. Lovely. High toilet. Great. Lift bars were practically useless. One behind the toilet, none on the side. 3 in the shower, all fairly low. And the shower itself is raised. You have to step up to get in and over & down to get out. I'm just glad I don't need an accessible room. And, if you need to take a bath, the water cannot be plugged to do so. The bathroom's cleanliness was disgusting as well. I took pictures of the worst bits. Black dirt stains on the floor. The shower looked like they maybe rinsed it out between customers. They have apparently "updated" a few things. The TV was nice, but blocked the 3/4 length mirror. The "desk" was a dining table. There was also a random coffee table that we put our bags on. No armchair, just the old, stained office chair at the table. Fridge & microwave, but no coffee & they didn't have the customer lounge open at all. A/c worked fine. Bed was hard, but as clean as you can expect for $60 a night. They could use phone charging stations. More lighting would have been nice, as well. I don't think we'll be staying there again. I don't care that it's really...