Cascade Athletic Supply — Local services in Medford

This company processes a lot of sports items for various teams my children are on. I have noticed both a declining quality of items and service. Most recently l was sent the wrong size pants for my son’s baseball uniform. I immediately contacted the company and gave them all the information they needed to fix the issue. Even though I ordered on the first day the ordering was available, the uniform did not arrive until the day of the first game, so needless to say I had to go to big five and purchase the pants myself when we received the wrong size.

After two more emails and another phone call, I did ask the company to please replace the pants and issue me a refund for the cost of the pants —-just to cover my inconvenience and the $30 I to pay for these same pants at Big Five.

Jim was adamant that he wouldn’t both process a refund and send out the new pants. I just feel like this shows a total lack of customer service and understanding of the inconvenience his company’s mistake caused on my part. Not to mention the mistake wasn’t easily corrected with just one phone call. I had to then send a couple more emails and take another phone call.

It was an unfortunate situation. If you have a big order and you need it to be done right, I would go with...

Bought my letterman jacket here back in the 90’s and have been a customer ever since. The owner was willing to support the fundraiser I ran for a local woman with aggressive cancer by giving us a great deal on items and even making a personal donation towards her medical bills. The graphic designer donated hours of his personal time to create 2 designs for the fundraiser and everyone at CAS was very nice. I can not say enough great things about Jim, the owner, and how lovely he is. This local business offers quality products at a very fair price and cares about the community, which has become increasingly...

I’ll never bring my hard earned money back into this place whatever happened to the customer is always right went in yesterday bought some cletes for my son and a pair of white softball pants for my daughter got back to my house realized the pants didn’t have belt loops put them back in my car came back today guy behind the counter said they are used he won’t return them we never even tried them on so obviously I bought them as they are they only left my car for two...