Men's Wearhouse — Local services in Medford

HORRIBLE Customer Service, LAZY Sales Associate! My son called the Medford location this morning. He spoke with Kat and explained to her our emergency situation. Our son is attending a wedding as the best man in Eugene at 5pm, he needed a specific pant (Joe Joseph Abbound, Tan shark skin color), in size 32-30. He explained that Men’s Wearhouse when he ordered online was out of that size in the system automatically issued a refund. He lives in Arizona and had all of his items that he needs to wear in the wedding shipped to here in Medford, Oregon. He had not realized that the pants were never delivered. When speaking to Kat, he expressed the dire situation that we are in for finding this exact color and pattern of pants because all six Groom men are wearing the exact same thing. Cat dismissed him instantly, she said that they did not have his size, she was short with him and unfriendly. He asked for any other sizes close to what he needed, and we would have alterations done. She instantly said no they don’t have any sizes close to it either. He asked if she could look up other locations in our area that might have that particular pant. She explained to him that they cannot see other stores is inventory and stock. Us as a family we are panicking and calling all locations around us. I called the Eugene location located in the mall. Zach answer the phone. Explained what we needed and how we are pressed on time. Placed me on hold and when he returned, he told us that they had the exact size we needed. He pulled them from the shelf and put our son’s name on them. Zach was very professional, went over and above just what you would expect someone in the Customer Service industry. I asked Zach if he could see other locations in inventory and he explained yes they can. Also explained that he would call other stores for us to find these pants, and assured us that he would find us something. Thankfully, the store did have what we were needing, but the fact that Zach offered to go above and beyond and call stores and look up other sizes so that we would have something, he saved the day. Zach instantly apologized for Kat’s behavior at the Medford location for her poor Customer Service and terrible attitude.

I’ve been a General Manager for Hilton for over 10 years and hospitality and Customer Service runs in my blood. I would hate to have a guest have the experience that we all did today. Absolutely would be disappointed in my staff. I called back the Medford store and spoke to Kat. I explained who it was and she remembered the call from 30 minutes before speaking to my son and even remember the exact pants we were referring to. I explained to her that I had verified with other stores that yes indeed they can look up each other’s inventory. Also explain to her that her store’s location had several other options in sizes that would have worked for us. I also expressed my disappointment that she flat out, lied to our son. Dismissed him as if he wasn’t a priority and could have cared less about the conundrum we were in. She instantly cut me off and said she had five people in line. Rushed me and said “what exactly is your question”, never apologized for her lack of service. If this were my employee, it would be immediate termination.

Why work in this industry if you’re not willing to serve and give the best experience possible to your customers and guests? In my personal opinion, she is not a good fit to work in customer service and really should consider a different career. I hate posting reviews because I know exactly what they can do to the business and how important they are. I felt that their corporate office and Manager need to know what’s going on in their stores and how their customers are being treated. I would hope that writing this review that our experience would be rectified and their Management would take the appropriate actions to fix...

Would give no stars if I could. I have been in the store for about 50 minutes now and the only acknowledgement from a staff member was when he said "excuse me" to continue helping someone who came in after me. I understand and respect that they are busy during prom season...but they are not even telling the young men that they need to sign in when they come in for a tux. In fact, they are not greeting anyone when they come through the doors. My suggestion would be to call ahead to let them know you're coming in as they will definitely answer the phone no matter how many people are waiting for service. And now it's been an hour....

After I posted this first paragraph a staff member finally asked what I was doing with a chuckle. When I told her that I was wanting to get fitted for a suit it was then that she told I had to sign in. There were no signs to point me in that direction, and the sheet was listed as "prom". I had already made my mind up to leave, and I did after telling her that I had waited over an hour for someone to talk to me.

Went over to Kohl's, was immediately greeted by a cashier and was linked up with a staff member to help me. She helped me pick out a jacket and pants that fit great, took some measurements to find the perfect white shirt, and then helped me pick out two ties. I was so happy with the help that I bought a watch to go with it all. I now have a nice suit, great dress shirt, two ties, and a new watch for the wedding I am attending and paid less than...

What a terrible experience for my fiance and I. He called ahead and asked to set up an appointment to pick his wedding suit and set up a group order for his groomsmen. They told him to come in any time because they aren't doing appointments at this time due to staffing issues. We went in on a Monday at 3PM thinking this would be the best time to be seen. There was one other person in the store with one of the staff. We waited for 30 minutes or so looking at ties and suits. After the 30 minutes another staff member walks in and states "we can't help you today we are too understaffed, and I'm on lunch." We had been there thirty minutes so I guess it's an hour lunch they take at 3PM? With only ONE other customer in the store they sent us home. We decided to go to David's Bridal after that experience to look at matching ties for the groomsmen. David's Bridal informed us they no longer partnered with Men's Warehouse due to issues with them... for good reason obviously. It truly is amazing how they treat a groom getting his suit vs a bride getting her dress. Since there are pretty much no other choices in Medford we ended up doing all of our business through Jo. S. A. Bank when we flew back to visit our family for Thanksgiving. If there was a Men's Warehouse with adequate management right next door to this one, this store would immediately go out of business. The only reason this store does well is due to lack of...