Zales — Local services in Medford

Horrible experience! In February we went in and special ordered my husbands wedding ring. They had to make it special size 13 and then it had to be sent to be sized to a 15. Our wedding was 2 months away and We stopped in late March to check on it and were told it was on its way to be sized. The following week we had received a notice from Kay Jewelers that they were closing due to Covid-19 we had gotten my ring from them and had a necklace on order. This made us think that maybe Zales was closing as well so we went there the following day and they were closed. I called customer service and spoke with a representative that “had no way of finding our order” she said they don’t have he capability of looking up special orders and that I should understand because of covid they had to close. I explained to her I did understand but what bothered me was there was no communication on them closing and now I have no information on the order no one has answers and I could have at least been informed of their closing or where my ring was at in the process. (We had Kay Jewelers notify us and let us know what was happening with our purchases. I said this could have been handled better.) She said we would be informed when they open again. After waiting till June with no information I called again a specialist called me back and said she would call me again in 2 weeks after researching it. No surprise I never received a call. Finally one day in late June we randomly realized they were opened of course we were never informed. My husband went there and was told they had no information on our ring and that they could just size the size 10 ring they had to a 15. My husband said that would compromise the ring that’s why they didn’t do that before and then said I would just come in and get a refund later that day since they don’t know anything. I went in later as they were closing 3 hours early and asked her for a refund she said no instantly and that I would have to wait because they are backed up I said what I want a refund and she apologized she heard me wrong so she asked for my receipt and I gave it to her then came a whole second excuse as to why I couldn’t get a refund which finally was resolved and I was given a refund. That refund took 3 times to put back on my card and still hasn’t been finalized because 3 days later they haven’t closed the batch on their credit card machine so now we have to wait until that happens. DON’T...

Re: Alec at Zales Jewelers in the Rogue Valley Mall. Medford, Oregon.

I recently had the pleasure of visiting Zales Jewelers and I must say that my experience was nothing short of exceptional, thanks to the outstanding customer service provided by Alec. From the moment I stepped foot into the store, Alec's professionalism and patience truly stood out.

Upon entering, Alec warmly greeted me with a genuine smile and made me feel immediately welcomed. He took the time to listen attentively to my needs and preferences, displaying a remarkable level of patience as I struggled to articulate exactly what I was looking for. Alec's ability to understand my vision and guide me through the vast selection of jewelry was truly remarkable.

What impressed me the most about Alec was his extensive knowledge and expertise in the field of jewelry. He effortlessly answered all of my questions with confidence and provided valuable insights that helped me make informed decisions. Alec's professionalism was evident throughout our interaction - he was never pushy or overbearing, but rather focused solely on ensuring my satisfaction.

Throughout the entire process, Alec maintained a genuine enthusiasm and passion for his work. His positive attitude and friendly demeanor made the whole experience enjoyable and stress-free. He was patient, accommodating, and genuinely interested in helping me find exactly what I was looking for.

In conclusion, my visit to Zales Jewelers was made exceptional by Alec's outstanding customer service, patience, and professionalism. His ability to understand my needs, guide me through the selection process, and provide valuable insights truly set him apart. I am grateful for his exceptional assistance and would highly recommend Alec to anyone in search of a memorable jewelry...

I stopped by Zales today just to browse, and I ended up having the most wonderful experience. From the moment I walked in, the entire team—Kae, Alec, and Jes—was so warm, welcoming, and genuinely kind. They were not only sweet and helpful but also incredibly patient, taking the time to answer all of my questions without ever making me feel rushed or pressured.

Kae, Alec, and Jes treated me with such care and respect, like I was a longtime customer even though it was my first visit. It’s rare to find such an attentive and knowledgeable team that truly puts the customer first. Their professionalism, friendly attitude, and genuine excitement to help made my day.

Thank you to the amazing staff at Zales—you went above and beyond, and I can’t wait to come back! Highly recommend to anyone looking for beautiful jewelry and even...