The Dungeon 2.0 — Local services in Arnold Township

Joined this gym january/February 2020 to work with my friend who is a trainer, I decided not to go the trainer route but I had already signed a contract for a year membership at 28 bucks a month. I never actually went to the gym one time. I actually moved about 20 minutes away in the meantime but waited for my year to be up then called to cancel. I was told I couldn't cancel over the phone and I would have to come into the gym to sign a piece of paper and still pay another month because it took that long to cancel, so that's 28 bucks more. Well my bad I forgot because it is not by my work nor on my way home. In the meantime I called and asked if she could email me the forms she said no I did not move that far, another month 28.00. In the meantime my debit card was reissued so the current on her file declined, I figured great that's settled I don't have to remember and the debits can stop.. oh no, she called to let me know my card declined.. I finally went in there today, she charges me 111.00 to get out of her contract. 2 late months, decline fees and next month since I am finally signing the paper. When I asked if she was really going to charge me she said... you signed the contract. I am glad it's over but I completely feel scammed like those companies that make it hard to cancel cause they scam people out of money. On top of all that no matter which time I talked to her she was rude and condescending. The gym it's self is clean from what I remember at my consult I will give it that but I will never recommend the place. After reading owners reply I will edit this review, I agree with owner completely on her contract which I honored but I run a business and I would never talk to or treat customers like she did, nor would I insult the reviewer in defense. I do not think meeting people with a rude attitude is how you win business. Your response proves my point of the behavior your customers can expect. Lucky for us there are more service oriented gyms out there and I suggest if you are reading this review you pick one of those. Update: owner removed ...

The best decision I ever made was joining The Dungeon Titone Pro Gym. I had been a member at a typical cracker box gym, when I decided to join The Dungeon. Yes, the name was intimidating upon entering, but once I entered I realized I was welcomed by all the members. Every member is there to better themselves whether as a power lifter, bodybuilder, athlete, or be better than yesterday’s self. Everyone is there with purpose, yet give encouragement and support to all who enter. The transformation I made upon joining The Dungeon was remarkable. The equipment was/is like no other gym I have been to. I was able to truly see the progress I was making and I learned to lift with intent and not just go through the motions with the help of the members and Ann, the owner, explaining and showing how each piece of equipment works. Ann, being an IFBB Pro/Olympian is knowledgeable on the top notch equipment and will not hesitate to answer questions about specific exercises, form, etc...The motto at The Dungeon is not just corporate but family. I can say wholeheartedly this motto is true, I know because I am part of this family, as well as my teenage children. Although I wish I would have joined years ago, it’s better late than never. I have found my home...

As a consumer I was very disappointed with the interaction I experienced on Easter Sunday. I was told good things about this place and reached out to friends who were also interested in becoming a member at this gym. As we waited respectfully thinking the gym was closed and we where given wrong info, people started to show. As we ask to enter we where then told that we could not at all enter...only certain people where able to enter. We where also told that we would not be able to buy a day pass or anything of the sorts. As being a massage therapist/ personal trainer & inviting a personal trainer/ Active Military we where stunned that this is the way a business was being operated especially at this time. Here you have two people who are looking for a new gym to call home and willing to pay money to experience your gym and we where told we couldn't enter at all. This was mind blowing and a missed opportunity on 4...