Outdoors Inc — Local services in Memphis

I have used the bike shop before with no problems, but I will not be returning. Sometime around March I called ahead to schedule a tune up and was pleased to learn it would be done over the weekend. Dropped it off on a Friday afternoon and swung by the next Monday morning to pick it up, only to find that it wasn't done at all, but rather in a million pieces about the shop. (This after being promised it would be done Sunday.) And instead of an apology, I was met with a very rude attitude about "being the only person in the shop" and "You'll just have to come back tomorrow." And after I leave the guy called me 20 minutes later and says it's finished, so you tell me how good a job he did. The gears slip constantly, there's squeaks and rattles I didn't have when I brought the bike in, and the best part is he used dry-rotted tubes (I'm assuming the old ones?) under the new tires I purchased, so now they're flat as a pancake. $150 down the drain on a joke...

Had a minor emergency as I had broke a spoke on my bike and was heading out of town for a ride in Nashville over the weekend. Brought my Mavic wheel into the shop and explained my situation to the Manager Colby. Colby immediatedly took charge and repaired my wheel on the spot for an extremely reasonable price. This is what is I call OUTSTANDING SERVICE!!!! Seldom can you find anyone willing to assist a customer in this manner. I would highly reccomend this shop to the local Memphis bike crowd and anyone traveling through town in need of FULL service, customer oriented Bike Shop. GREAT JOB Outdoor, Inc and especially you Colby. You've got my wife's and I business going...

I was looking for some hiking boots and went from the downtown outlet store to the Cordova store and then the Poplar store. Everyone was super helpful but the manager at the Poplar Store; Seth Terri went above and beyond to help me find the right shoe. I had been looking for a long time and his team was patient and so helpful. I was able to get the hiking shoes I needed for my exciting trip! If you are looking for a great shopping experience and knowledgable team...