At Home — Local services in Mentor

I was in the store last night. Found a great framed art piece. Brought it to the front because it was massive (60 inch wide I believe) and we needed to shop more. I asked for a discount because the frame was pretty banged up. The look that I got from 3/4 employees when I asked that question was just nasty. And then one of the women said “nuh uh”. And then the one friendly woman checked it out, and offered a 20% discount. I thought that was considerate so we accepted. I’m assuming she was the team lead or manager since she offered the discount. Good experience with her. Then once we are done with our other shopping, we get to the front and the cashier (one of the 3 unfriendly women) was short with me the entire transaction. It was the end of the night, I get it if it’s been a long day for anyone. Retail isn’t easy work. I can let that go. But I ask her if she honored the 20% discount and she said yes. We leave and I didn’t check the receipt until we got home. I had 2 kiddos with me but boy I wish I would have checked. It was a 15% discount. I absolutely feel that was intentional. It’s a nominal amount, but just considering the overall behavior I absolutely felt this woman was trying to create a negative experience for me.

I doubt we will be back because of this experience. Really disappointing. I’ve worked in retail and I respect workers in the service industries. But to get attitude for asking for a discount on something damaged was just bizarre. Very grateful for the friendly...

There were two major fails at this store. The first one is that the quality of nearly every item we examined was very low. There was a lot of MDF. Anything we picked up was surprisingly lightweight. It really felt like a dollar store with higher prices. We spent a good two hours exploring the store looking for what all the good reviews are speaking of but never found it. Nearly everything we found that had a wood or metal appearance was plastic or MDF. Ceramic items were again lightweight with color imperfections, shape distortions, and extra globs of pottery. We would not have purchased any of these low quality items at any price let alone their prices. Their prices would be good if these were quality items but they truly are not. We did not encounter a combination of high, medium, and low quality items, only low quality and we looked at items in every section. They put together a store full of low quality items in a nice presentation, but ultimately you are taking the merchandise home, not the store. The second major fail was the employees. No less than six of them looked straight at us with blank stares. Not a single one said, "Hello," or "Can I help you find anything?" They all acted as if we were an interruption to their work and not the goal of their work. I made a respectful but honest comment to our cashier about the surprisingly low quality of their merchandise and she just gave me a blank stare glare. We positively love home decor stores, but this one is...

This store has everything you need to set up a home, redecorate a home or just refresh one. All your kitchen needs plus ways to organize it. Closet and laundry organization, and office stuff as well. Aisles and aisles of trending decor for any style and they have an entire section for seasons and holiday items. And if you can't find a pillow amongst their numerous rows of color coordinated pillows, then you must not need one, because they have small, medium, large, embellished, plain and textured ones to choose from. They also have a small selection of furniture such as tables, sofas, chairs and a ton of stools.

Need a candle, this is the place to go to. All colors and fragrances, and even flameless.

An entire section of artwork and decor to hang on your walls, including small to extra large mirrors, and of course, all the trendy wall signs with cute sayings.

And this store isn't just for inside, they offer patio furniture, lawn decor, plenty of planters and other yard items to make your curb appeal stand out. Come check it out, but plan on stay awhile, because there is plenty to see in this...