DICK'S Sporting Goods — Local services in Mentor

Went in the store to look at bikes for my kids for Christmas, selection was poor and was told we would have better luck ordering online. Went home and ordered two bikes online, one was available in the store and one was not. Within a few hours, a voicemail was left for me stating the bike would be ready within a few hours, that it was already assembled and all they needed to do was pull it off the rack and inspect it and would have it ready within a few hours. I did not go pick it up that same day, but went to the next day. The bike was not ready at all, the bike area was an absolute mess with paperwork all over the floor. Multiple people walked by and didn't help, and finally we got help and the paperwork was lost. The employee was more concerned with locating his lost phone instead of helping us. Random blank paperwork was provided to fill out, and it was clear that we were a huge inconvenience to the store employees. I do not believe the bike was inspected at all, despite the voicemail indicating otherwise. This was an absolute mess and is unacceptable considering how much money we spent on these bikes. I am less than impressed with...

I stopped in there yesterday and it began as a GREAT experience. I walked in (5:30pm on 8/23/16) to purchase a pair of shoes. The guy that helped me out was friendly and showed me a few pair of shoes and told me which ones would be the best and why they were the best options. I tried them on and wasn't sure which ones to get. It was between Brooks and ASICS and he sold me on the ASICS and then told me I could bring them back within the first 90 days if I wasn't happy. I asked him if I could wear them out and he said yes. I told him they felt a little tight and he said they looked fine and reminded me that I wear them and if they didn't feel right I could bring them back as long as it was within the 90 days. I brought them back today after wearing them just for less than a day and the lady at the counter said NO because I wore them I could not return them. I explained what the guy told me just yesterday and she said it doesn't matter what he said, since I wore them I could not return them. I will NEVER AGAIN do business with...

I ordered the woman's flyknit 4.0 tennis shoes. However when I brought them home I noticed they were used. There were stones shoved into the bottoms and the soles were all yellow and scuffed. A few days later I went to go return them to get a new pair. However, the store did not have my size. I decided to order the shoes online. I recieved the supposedly new pair of shoes a few days ago. One is definitely new. However, the other is all scuffed up and yellow. I didn't think I would have to worry about trying to get a decent pair of shoes from a respectable store like Dick's, but I guess I do. I then emailed customer service about my situation a few days ago and they still have not got back to me. When I buy a $130 pair of shoes I ecptect them to me new. I am Never buying a pair of shoes from...