Dallas Regional Medical Center | Mesquite, TX — Local services in Mesquite

Worst hospital I’ve ever been to. My pre-op and surgical team were great. Friday morning 8/16. Once I got to the 3rd floor for my recovery stay all went downhill. I was to be on pain management consistently every 2 hours as needed. I’d go 5-6 hours without seeing a nurse even come to check in on me. However the staff was in the hall laughing and cussing about their personal life. By the time I’d get someone to give pain meds it was severe. The morning after surgery my catheter was removed and I was told the first time I needed to be up walking would be to use the toilet. My doctor came in for rounds and found that my circulation pumps had never been connected, nor did I get my incentive spirometer. Told me to be up walking by evening. Once I called the nurse to help me to the toilet she came in yelling that I should be able to do it on my own if I had been up walking the day before like I was supposed to. Told me I needed to make a choice. Either get up and walk for a bit then pee or sit and do nothing. I told her I was not walking before I went to the bedside toilet. The other nurse came in and gave me dilaudid WHILE on the toilet and then wanted me to get up and walk the hall. I told them several times I didn’t have a problem getting up and walking within reason but I get dizzy so I needed help. They told me to figure it out. So I walked briefly alone around my room but never long distances. A family member called a supervisor who came to talk to me and essentially told me to get off pain meds and be up walking the halls. I explained yet again I was dizzy and didn’t feel comfortable walking alone. It wasn’t until Saturday around 10pm that a nurse came and asked me if I’d go walk the halls with her. After that walk and some pain meds I didn’t see a nurse for 7 hours. I woke up in the worst pain I had been in, but it was my fault for not waking up and calling anyone in-FOR 7 hours! I’ve never seen a staff not at least poke their head in every few hours just to check. Another doctor came in that morning and decided to keep me for pain management and wanted me on meds consistently to avoid another lapse in management. My husband had to get a nurse several times to keep my pain down. Around 10pm Sunday night I had a dose of dilaudid and asked the nurse to come check on me by 2am if she hadn’t heard from me. At midnight a tech came in for vitals I woke up shaking and realizing I was hurting a lot. My blood pressure was 160/95 she asked if I wanted something for pain and told me she’d go get my nurse and some water (because getting water was also a huge nuisance apparently) I wait 45 minutes before pushing the call light. Once I pushed the call light I waited another 45 for my nurse to come. She came letting me know she was checking on me like I had asked. TWO HOURS after the tech said she was getting her. She hadn’t been notified by the tech or the call light. By this point the pain was unbearable. It took some time to get things back under control. Doctor released me at 8 this morning. Told me to take a last dose of pain meds right before leaving. They gave me a dose at 830 and I am still here waiting at 11am hoping I make it home for the pharmacy to fill before it gets really bad again. They’ve stopped all my meds while waiting on discharge. I am of sound mind, but if I’m being treated this bad I can only wonder how people who can’t speak up are being treated. I didn’t ask for anything more than basic medical attention while here. And even that was pushed aside.

Edit because owner of reviews has asked me to reach out, but I do not see an option to respond....

Just want to add to the review given by Emily Jeffreys (Emily being my daughter & the patient being my 80 year old mother). In addition to the things she already mentioned, I just want to add that in two weeks my mother received only two baths. The nurses on the 2nd floor south were horrible! They never once tried to help her out of bed to go to the restroom even though the physical therapist put it on her chart. If she needed to be moved in bed onto her side, for example, I was the one to do it. After being on the 2nd floor several days, three different nurses (one being a charge nurse) made the comment, "oh, she has a catheter." How the hell do you not know that from looking at her chart? Any time she called for a nurse, they would come in the room and ask what she needed. They would then mess around with her IV or something and turn around and leave the room without saying anything. She never knew if they were coming back to help her or what was going to happen. On two occasions when she asked for a bedpan, she was told to just go in the diaper she had on and that they would clean her up - a whopping hour and a half later! By this time, she already had bed sores. What kind of hospital would let you lay in that for any period of time when, a) they could have brought her a bedpan; b) they could have helped her to the restroom as requested by the PT; c) she had already been septic; and d) she already had open bedsores? When we came to the 2nd floor, there was a piece of poop (not a smear, but a PIECE) on the toilet lid that stayed there for 2-3 days before it was cleaned. I could just go on and on... But, I will say that the doctors assigned to her, the ER staff, physical therapist, PCU staff, and maybe two nurses on the second floor were very good to us. I wouldn't trust the rest of them to take care of my dog! Moms cell phone even disappeared. Just got my mom to a rehab center today. Someone from the rehab center just called me to tell me that her bedsores are horrific and that they took pictures of them. I can't believe this hospital is allowed to even...

I don’t recommend this hospital, I only came to this hospital because my doctor delivers here. I was at White Rock but they closed. So I went into the ER at 7:30pm I was in active labor the receptionist were nice and helped me out since I was in pain. The nurse called me in to get my vitals and etc… He informed me that there was no rooms available at all in the labor and delivery floor. I was in really bad pain I was going to leave to another hospital because it’s ridiculous that there was no rooms available at all. He informed me that there was a previous patient that left because there was no rooms and she was just waiting to get an epidural but went else where. I decided to wait because my contractions were getting closer and I asked my husband to check when there was a room available because I could not handle the pain anymore. The ER nurse was rushing me to sit in the wheelchair or if I just wanted to walk to the L&D floor I informed him to wait to give me a second since I was getting a contraction at the time. They led us to the L&D floor the nurse that checked us in to the floor was rude at the beginning I was already at a 9 I did asked to get local anesthesia which they did provide. I’m not sure if they were just short staffed or they need more staff or rooms because to me it was so unprofessional and not accommodating at all. I felt they were not taking my pain seriously when I informed them I had to push, they told me to wait for the doctor. They told me to put my legs in the stirrups I did and a nurse picked up my left leg and dropped it on the stirrups which hurt my knee afterwards. Once i had my baby I overheard them say there was another mom in the ER but not to take any of her information at all which I thought was ridiculous because I was in the same situation it was definitely unprofessional and not acceptable for any one giving birth to wait. After I had my baby the nurses were nicer in the L&D floor and in the postpartum floor were amazing. They definitely need more nurses and more rooms and better...