JETSET Pilates - Sunset Harbour — Local services in Miami Beach

Edit for clarity and accuracy the AC was broken from the morning of 6/24 and was not completely fixed until the evening of 7/1. The owner’s claim that the broken AC only impacted 5 classes in total is false. Unfortunately I was physically present in the studio 3 of the days the AC was broken and had not been working all day… that’s a lot more than just 5 classes. Additionally, I responded to the studio manager the next day ( 7/2 ) by email and also voiced my feedback about the single week “unlimited” changing from actually unlimited to only 7 classes to which I did not get a reply as of yet ( 7/4 ). The instructors and front desk experience have always been top notch. I’d be happy to chat or email with the new owner and studio manager about everything else.

The air conditioning has been completely broken for 8 days now!!! they don’t send any notification to clients or offer to pause memberships during this major inconvenience. No fans or any air flow at all; it’s not a good dry heat either — humid, muggy Miami summer heat. Basically like doing pilates outdoors in the middle of summer. Whenever the Brickell location AC goes out they send an email and set up freestanding fans…. this location has done nothing. They could at least set up fans to allow some air flow. their corporate policy says no refunds for any reason. This review is for the owners and management for their poor response to the situation. Instructors have...

BE AWARE! I spent more than $400 through Mindbody apps with this location. Got pregnant recently and told them before the class. They told me they longer allow me to take the class (mind you I’ve been going to other pilates places as well and my OBGYN said that is fine). When I was there in person and was told to leave, the front desk girl told me I would get a refund shortly with my remaining 4 classes ( I purchased 10 packs). 2 Weeks later- nothing… so I followed up with a phone call to Denis and a week later with an email just to be told that Director of Operations, Ariana, will be reaching out to me. That was Feb 10th and then 15th… Today is Feb 27th and I still have not heard from ANYONE. This place is so quick to charge you for late/cancellation fee but when they need to refund you, they just ignore you. I’d rather take my business somewhere else! I am so frustrated and disappointed with this type of...

A place full of inhuman scammers.

They promised to refund me for one lesson (I have documented proof of their message), but not only did they fail to do so, the next time I attended a lesson, they asked me for an additional $10 payment for the previous session—even though they were the ones who owed me money.

I was 10 minutes late to a lesson after notifying them in advance, and when I arrived, they locked the door on me. I called them, and they told me they couldn’t open the door. I stood outside, knocking and waiting, yet they treated me like garbage and refused to let me in. Let’s not forget that they also took my money for that very lesson.

It’s pure disrespect and disregard for...