Big Sandy Superstore - Dayton — Local services in Miami Township

2/13/25: Current update. Finally received a replacement recliner on 1/16. Had another tech come out to look at the loveseat that looks completely bent when you recline and not put together right. He of course says it's the "mechanism" and would put in an order to replace it. On 1/28 I receive a text that it's going to take 16-22 weeks to get that part in. Apparently they won't replace the love seat. Brand new furniture that we purchased in November 2024 and delivered in December of 2024. So far, I am not impressed w/ this store at all and I will not purchase anything from them ever again. I've attached pictures of the furniture we bought so everyone knows don't buy this furniture. It's made in Vietnam so if you need something repaired on it, just know you will be waiting 4-5 months at least for the part to come in, then they have to schedule to come to your area and where I live it's another 3-4 weeks out.  I've also text the store manager yet again a cpl days ago and I have yet to hear back from him nor from the store when they said they would email the manufacturer about a replacement. This store does not care about you once they get your money. Don't waste your time.

Updating my review after receiving my furniture on 12/5. The delivery guys did fine, but left no manuals or anything (it’s all electronic furniture. The next day, the recliner wasn’t working. Green light is blinking, controls on the side for reclining was blinking. Text the salesperson we purchased it from, still have not heard from her (today is 12/8, text 12/6). also text the chat bot and that said someone would be reaching out. Still heard nothing. Ended up having to call on 12/7 to finally get a hold of someone, for them to tell me they can’t even send a tech out until 12/26 to look at my recliner. Now I’m paranoid of the other 2 having the same issue. We spent almost $5K on this furniture and less than 24hrs later a piece is broken and have to wait 3 weeks for someone to come look at it. I feel that’s a ridiculous amount of time to wait for a repair for...

Review of Big Sandy’s Superstore

Rating: ★★★★★

I recently had the pleasure of visiting Big Sandy’s Superstore, and I must say, the experience exceeded all my expectations. From the moment we stepped through the doors, we were greeted with a warm and inviting atmosphere that made us feel right at home. The store itself is spacious, well-organized, and features a wide selection of furniture, appliances, and electronics that cater to a variety of tastes and budgets.

What truly made our visit exceptional was the outstanding service provided by Kate, a wonderful sales associate who went above and beyond to ensure that my wife and I found exactly what we were looking for. Kate was knowledgeable, attentive, and genuinely invested in helping us make the best choices for our home. She took the time to understand our needs and preferences, offering insightful recommendations without any pressure to make a purchase.

Kate’s friendly demeanor and expert guidance made the shopping experience enjoyable. She was patient as we explored different options, answering all of our questions with clarity and enthusiasm. Her dedication to customer satisfaction was evident, and it made a significant difference in our overall experience.

In addition to Kate’s exemplary service, the checkout process was seamless, and the delivery options were explained thoroughly, ensuring we were well-informed about the next steps. It's clear that Big Sandy’s Superstore values its customers and strives to create a positive shopping environment.

Overall, I highly recommend Big Sandy’s Superstore for anyone in the market for quality home furnishings and appliances. And if you have the opportunity to work with Kate, consider yourself fortunate—her exceptional service will undoubtedly enhance your shopping experience. We left the store feeling satisfied and excited about our new purchases, and we look forward to returning...

I wish i could leave no stars! Buying the dishwasher was fine. Then the delivery/installation guys came to install on a Tuesday and couldn't get the dishwasher we bought to turn on. They left the dishwasher at our house, blocking some of the kitchen cabinets because it was already hooked up to water. Told us that we would be contacted the next day, first thing in the morning (Wednesday) and they would see us in the next day or 2 to finish installation. Wednesday comes, no contact from Big Sandy at all. My husband calls around noon and spoke with a manager named Amy. She told him she would call him back once she figured some things out, he called back just before 5 assuming she was going to leave soon (because again, no call back). She let him know that she was there until later that day and he would recieve a call back from her. Well...guess what? No call back. Now its Thursday and I call and they tell me delivery is scheduled for the next day (Friday) but nobody informed us. We didn't get a call back as promised from the manager. So I ask to speak to someone higher up because the customer service is just awful. I was then passed off to Travis (store manager) who of course apologies and whatever then tells me he doesn't wanna lose my business and is going to send us a gift card to their store for the inconvenience, never got a gift card and this was months ago at this point. Never got to speak to Travis again. Thankfully they did come to deliver the part and finish installation as stated on that Friday. Problem is, the customer service is terrible. Amy and Travis both said they would do things/make calls back and failed. As a manager, that is your job. I have never had such terrible customer...