Morris Home Furniture and Mattress — Local services in Miami Township

We visited the Morris Home store in Centerville at 5695 Wilmington Pike. We had been in a couple months earlier to look a a cocktail table and wanted to take another look at it, find out about availability, etc. It took 5-10 minutes before we were approached by a salesperson, but wanted to spend a couple minutes just looking at the piece. When a salesperson finally asked if he could help, we had several questions...such as was it available, and if so, when could it be delivered? The table's MSRP was $599.00, and on sale for $349.00. The conversation was as follows: Me: What is the availability of this table? salesman said it depended on whether it was in stock or on order. He checked...said there would be one by the end of the week. I asked if pieces on the floor were ever sold? No, was the answer. My wife asked about returns, in the event she didn't think it looked good with our other furniture. We were told there would be a restocking fee of 15%, and the time frame was within 3 days of delivery. She said "Well, I would know within the first 5 minutes after they set it down". It was then the salesman told us that the piece would be "dropped off...not "set down"...as "In the house"; that is, with standard delivery. If we got "White Glove Delivery", they would actually put it in the house. I Asked how much that was, and was told $199. In other words, The table was $349, White Glove Delivery (so we didn't have to schlep the table from the front door to in front of our couch ourselves) would be $199, and if we didn't think it looked the way we liked, it would cost us 15% to be restocked. I'm sure we would also have to pay a pickup fee also to have it taken back to the warehouse. In short, I don't believe this salesman had ANY interest in selling us that table. Obviously, we were interested in it, since we came back a second time, and waited around...while he walked back and forth in front of us several times...for someone to help us. He was not willing (or able) to sell us the floor model, even though a replacement would have been there by the end of the week. I cannot believe (and would refuse to pay) an additional $199 fee to have the delivery personnel place this table in front of our couch, vs. leaving it outside the front door...a total of no more than 20'. There are plenty of furniture stores in Dayton. I probably will NEVER set foot in a Morris store again, given the ridiculous fees and inability on the part of your salesman to figure out some way to sell a piece of furniture that a customer clearly...

Purchased a dining room set from this store. The salesperson assured me that they deliver to my city on Saturdays. Turns out they only deliver to my city on Wednesday. Annoying but not the main issue. 5 of the 6 chairs were damaged as was the table top. The delivery people took pictures and wrote a report, and told me that they would tell the store so that another set could be delivered. One of the delivery guys nearly hit one of my hanging lights on the way in with the table top and then had the audacity to say that the light shouldn’t be there in the first place. It’s a typical hanging light you would find above a front door. I currently have the damaged set in my house and two of the chairs have already broken in half. Very poor quality. I contacted customer service and the delivery people did not submit the report, but customer service was able to find it eventually. But the report only listed 3 damaged chairs. I’ve tried to contact someone else in customer service, but I’m on hold for at least 30 minutes each time I call. I work full time, I can’t spend my whole day trying to get someone from customer service on the line. Now I’m waiting for new items to come in, which will probably be wrong. I ordered the set in February, now it late July. Granted, I understand there are lots of covid related delays, but its still frustrating. I have an entire house to furnish and I can say that ordering from this company has been a nightmare. I suppose I’ll take my business elsewhere as I’m sure the issue will not be...

I was in the market for a couple of recliners when I stopped by Morris Home Furniture & Mattress in the Dayton Mall. I was just looking to see what was available. Brittany asked what features I was interested in and she took me around the store to show me the numerous options they had. I was there for a few hours I think. Being very knowledgeable, Brittany answered all of my questions and when there was something she didn't know, she called the manager, Andrew, over who had the answer. I ended up buying a floor model Flex Steel and a zero gravity recliner. If you haven't experienced the zero gravity chair, you need to stop by and try it out! Seriously. Go do it! After I had left, Brittany noticed a small tear in the fabric on one of the chairs and took the time to locate a possible replacement to offer, if I wanted. I stuck with what I originally purchased, but was impressed that she did that for me. Delivery was a breeze. They notified me when they were on their way. They have a tracker you can follow, too. The gentlemen delivered the chairs, set them up, made sure they were functioning, cleaned up any packaging and were gone within 15-20 mins. Brittany called me the day after delivery to make sure everything was ok and I was happy with the purchase and service. Great customer service! I will be in the market for a new mattress shortly and I will be going back to Morris Home Furniture & Mattress for it. Thanks to Andrew and Brittany for your assistance with...