Ulta Beauty — Local services in Miami Township

I don’t normally give reviews but I felt the need to leave one for this particular store. I’m from Texas but I travel daily for work. I decided to stop in to this particular location to purchase the Dyson supersonic hair dryer. I work hard for my money and had been in decisive on whether I should purchase the $500 blow dryer. I was not greeted by anyone when I walked in the store. I also was in the section where the blow dryers were for a while with no one asking me if I needed help. I had to go find someone to help me out.The first associate from the salon with the pretty neck tattoo was so helpful when I asked questions in regards to the blow dryer. When I went up to the front counter to purchase the blower dryer intially the associate who checked me out was nice telling me she’d purchased the same blow dryer. I let her know that I travel for work and needed something to where I can blow dry my hair safely and quickly while I’m over the road. She asked if I wanted to apply for the Ulta credit card which they always do, I respectfully said no. My capital one card declined when I swiped my card. I told her to give me a second I thought maybe I’d forgotten to unlock my card. When I swiped it again it declined again. I asked her what message it read and she said it declined and asked if I wanted to just apply for the credit card again because that card wouldn’t work, I could tell she instantly started to judge me thinking I didn’t have the money. Her attitude definitely changed from the initial conversation. I let her know again I didn’t want to apply for the card, and if the card didn’t work again I still had the money to purchase it. I ended up getting a fraud alert from capital one asking if I was the one trying to make the purchase and after I confirmed that I was the one trying to make the purchase they let me know to try the card again. I let her see the text and I tried the card again and it went through. She wasn’t totally rude but I didn’t like the distasteful attitude after she felt like I didn’t have the money to purchase the item. Im not racist but she was a white woman, and I’m a black woman. I was just passing through but won’t return to...

If I could give 0 stars I would.. I visited your Dayton location on October 9, 2025, and unfortunately had one of the worst customer service experiences I’ve ever had at Ulta.

From the moment I walked in, no one greeted me or acknowledged me. Multiple employees were stocking shelves and bumping into me as I tried to shop. At one point, I was clearly looking at a product on a shelf that an employee was stocking, and she made no effort to step aside or even acknowledge me. It felt like I was inconveniencing her simply by browsing. I actually decided not to purchase the product because the interaction was so uncomfortable.

When I needed help finding the correct foundation shade, I had to hunt someone down for assistance. While the associate eventually helped, she was not warm or friendly in the least — it felt like I was a bother rather than a valued customer. I walked around the store for quite a while, and not a single employee asked if I needed help or checked in with me.

To make matters worse, many shelves were understocked or empty, which made the shopping experience even more frustrating. I understand that restocking happens, but when paired with a complete lack of customer service, it leaves a very negative impression.

The only positive moment during my visit came from one of the stylists in the salon, who greeted me with a warm smile. At checkout, the associate again acted as though helping me was an inconvenience. I even commented, “Well, you all seem really happy to be working here,” and only then did she finally smile and say, “Have a great day.”

This level of service is unacceptable and far below the standard I’ve come to expect from Ulta. I typically shop at the Greene location in Beavercreek, where I’m always greeted warmly at the door and offered help with genuine kindness. The difference between the two locations is night and day.

I will not be returning to the Dayton store, and I truly hope management addresses these issues. A little warmth, attentiveness, and better product availability go a long way toward creating a positive...

If I could give this store no stars trust me I would...I made the mistake of losing a receipt to eyeshadow I purchased a month ago and couldn't use because it made my eyelids itch; granted I did call the Dayton Mall store and spoke to an associate about my losing the receipt (which happens to all of us) especially since I moved to a different house. Anyhow, I was told to bring in the product and I could exchange it for the lowest price-cool, I was okay with that because it was my fault that I did lose my receipt. Okay, so I walk into the store today (mind you I don't live close by) only to be told that they couldn't pull up the purchase under my phone number (not my fault or my problem)....then the associate proceeds to call over her manager who by the way is still trying to find me in the system and finds me under an old number. Needless to say I couldn't make any kind of an exchange because the lowest price according to the manager was .43....her words exactly "oh somebody bought/returned this for .43. Of course I paid a pretty price for my chocolate/gold eyeshadow...let's say around 35-40 bucks. I wasn't expecting full price for the eyeshadow exchange (do to no receipt) but I was looking forward to some sort of reasonable exchange especially because I couldn't wear the product but a .43 exchange wasn't even worth my drive to the store. Then to add salt to the wound the manager suggested I call corporate and maybe they could find the receipt in the system (if she couldn't find me under my new number what made her think they'd find me)? Stupid stupid stupid all around...Ulta Beauty you guys need a reasonable exchange policy because that one sucks!!! Before walking out and wasting more time I told them to throw the product away as I wouldn't be able to use it and I let them know that I wouldn't be returning as a customer. You guys might as well just said flat out "we don't do exchanges" because that's...