Custom Doors — Local services in Miami

I would give this company zero stars if possible. I am a builder in SE Florida building high end custom homes. This company has delayed this project over 5 months. The homeowner cannot insure the home without the front door. Be prepared for lots of excuses in delivery. "Circumstances beyond our control", "The factory moved to a new facility", "Worker availability", "Administrative error", "Inconveniences beyond our control", etc. All you ever get to speak with is your original salesperson who then ultimately states is it out of their control or administrative or executive assistants. You can never speak with anyone higher up or a decision maker. If you go to their office, the door states by appointment only, there Miami warehouse is a mess. And when you ask for a bill of lading, they send you one for another project. None of the emails you get provide phone numbers for you to call that person. This company is not a company. It is all internet marketing. DO NOT USE THIS COMPANY! Furthermore, they will require 100% of the money BEFORE you receive the door or they install it. Read their other reviews on...

I wanted a contemporary 9 foot by 6 foot double door. Originally, I was hoping to buy a door made of fiberglass or composite material to withstand the weather and have less maintenance. What I liked the most about this door was the design. Other door companies could only try to copy this design, but I didn't trust their quality. So, I decided to go with Borano (aka Custom Doors) and purchase a mahogany door.

The only issue I had was in ordering the door from Nick Wells, their representative. Normally, you would measure the "rough" opening to determine the final dimensions for a door; however, door I received was 2-1/2 inches too tall. Apparently, the pre-hung frame was not considered into the "rough" opening measurements. The top of the opening had to be cut to accommodate the extra height, involving more labor. Luckily, there was enough extra width to the opening in order to avoid more cutting.

Why should I have to consider more than the "rough" opening in my measurements? After consulting with many door installers, they all agree that the "rough" opening should...

UPDATE Door arrived. Hardware does not fit as the borings for the hardware were done incorrectly at the factory. Door installer has indicated we need a new door. Our builder has called the company for resolution. My husband and I have emailed for resolution and they are not cooperating and will not respond. We have a brand new, custom door that we cannot use that we have paid thousands of dollars for. This is for a new construction home and we cannot move in without a front door. Extremely disappointed in this company. I see from their reviews that they threaten others with legal action and I wonder how many customers have taken legal action against this company.

Customer service for this company is horrible. They do not return phone calls, they do not return emails. They are happy to take your money and state that your order is shipping but here we are nearly $12K in and still no door. Mark this as a fraudulent review and threaten me with legal action like you have with others. I have the order, I have the receipts, I just don't...