Design Within Reach — Local services in Miami

Wow, definitely should have read the reviews about the customer service. Absolutely awful, and they try to clean their hands and only point fingers at the distributor. I, like others have said, purchased an item that I was TOLD was in stock and should be delivered ASAP. Lo and behold, one month later, still have not received. I follow-up bi-weekly, and bi-weekly, I am told there is a new delivery date. Pushed back. Pushed back. Pushed back. 3 times now. They never reach out proactively to tell me, even after the date of arrival has passed. They wait until I reach out which I do after a day or so grace period of not receiving the item, only to hear that it was pushed back again. I should have ordered directly from the Herman Miller site instead of using Design Within Reach. Absolutely awful experience. Now I am in a pickle because the purchase I made with them had 20% off Herman Miller which does not always go on sale. So due to their negligence I will be out 20% if I cancel my purchase. Oh and also, take a look at the screenshot below when I asked if there could be further compensation for the inconveniences, and some guarantee on this 3rd delayed delivery date. The response is laughable "What do you want me to do?" I don't know... Answer the questions? Eventually he forwarded me to the manager (or at least says he did, and she says there is nothing they can do). Don't know what to...

I ordered a sofa. They said it would arrive in 4-6 weeks. I gave them 8, and heard nothing. I called. They told me they tried to charge my credit card 4 weeks after I ordered the sofa, and the charge wouldn't go through so the sofa was in Kentucky, even though they said the sofa had shipped. Then they tell me I'd hear from the delivery service they use on Monday to deliver the sofa. It's Wednesday and I haven't heard from anyone, so I contact customer service again. Now they say, the sofa has arrived, but it's being inspected for damages, and they'll call me to schedule a delivery when that's done. How long does it take to inspect a sofa for damages? It's fantastic furniture, but the customer service is TERRIBLE. I have an email chain with customer service that's 33 emails long at this point, and I ordered the sofa on August 25th, and It's December 13. I still don't have the sofa.

*Update Half my sectional arrived. The other half they lost, and they're not even sure at what point they lost it. *

*Update Friday 12/15 They found the other half of my sectional in Kentucky at the warehouse. It never shipped out. They apologized, and offered to expedite it. They were graciously honest and told me that the possibility for damage would be much higher. They left me the choice. They gave me a direct line to a director, and they apologized for all of the...

After spending over $30,000 in furniture here 2 yrs ago paid with my AmEx card, returned today to purchase $900 in furniture with my same Card and their "new" system will not accept my pmt method because of an bill to or ship to address error in their system. Clearly the problem is on their side after my friend also tried to pay on our behalf and system also rejected transaction without explanation. They were clear they would rather loose the sale rather than try again with multiple credit cards we had ready to use personally. They are not compliant with new Credit Card regulations which require a terminal that can accept chip-enabled cards. All the time they would enter the information manually to their system and it would reject it without a clear explanation to me as client and they wouldn't even try to call their "help desk" to resolve this issue while I was there. Horrible experience! Sales associate Julio...