DIOR MEN Miami Design District Store — Local services in Miami

Terrible service. My husband bought me a pair of shoes for Xmas. I tried them on at home with a few outfits. Never left the house. When I finally decided to wear them I realized they were one size too big I tried to exchange and they refused to exchange the size because the shoes had a creases from trying them on and did not meet standards. Mind you. The customer service number pretty much said there is nothing they can do because the product was bought in the shop. I have spent way too much money in this brand for them not to take care of their customers. I wasn’t even asking for a refund. They certainly don’t give a crab about customer loyalty. Will never spend one more...

SA Michael was helpful and patient. After choosing a bag (I went with a beautiful safari messenger bag in the oblique Galaxy leather), my card issuer had some problems with removing a security hold on my account. Michael was very understanding and reassured me that this happens all the time and waited for me to get the card in order. He made a potentially embarrassing experience a small blip in an otherwise great experience. Side note, as of Feb 2022 the store is in a temporary location while the actual store is renovated. I will be back to see the expanded store...

Luz is the saving grace of this store’s client experience (as well as Karina and another Latina whom I forget the name of). Any Dior boutique is supposed to give you a refined experience and it is supposed to feel posh, but sometimes that borders on pretension and judgment about your own social position. Nevertheless, Luz has always made me feel welcome, has been incredibly inclusive, and always gets the job done and fast.

Please give her a raise, a bonus, move her up, or something! Out of all the luxury SAs I’ve worked with, she goes above and beyond to...