Ralph Lauren — Local services in Miami

Absolutely terrible. Avoid at all costs! I went to RL design district and worked with Allison there for my wedding. The beginning parts of the experience were great as they came to my house and made things easy, but from there everything went downhill. Issues list below 1- I was lied to about timing and even though we made it clear we were leaving Miami in early June and needed it prepared by then when we purchased 2- They refused to ship the tuxedo to Canada and made me have one of my groomsmen transport it. 3- They messed up shipping the groomsmen their outfits and they had to reutrn and get different things multiple times. 4- When i finally got my made to measure tuxedo the sleeves did not match in length, pants did not match in length and the tuxedo was a mess and looked disgusting. Its hard to beleive it was made truly for me. 5- I attempted to escalate to management who was condescending and ignored me 6- On wedding day we realized that after all the back and fourth the tuxedos they gave my groomsmen did not match.

Overall in a short period we spent 26k on a bunch of outfits with RL that were done poorly, with terrible customer experience. I will never shop at any...

I went to the store to return a few items and they were nice but dishonest about what they could do. I’ve returned multiple online purchases Ralph Lauren stores and had the refund processed on the spot. The initiated an online return and had me email them the return label which I could have just done myself at the UPS store and saved myself the time of going to the store. I confirmed with online support that they are capable of process...

What a mess! I received a gift from this store, unfortunately it was not my size, I asked for an exchange and well it all went bad after that. In the end, the money was refunded, no shoe was sent to me, no one called to let me know that and the original shoe was just sent back to RL. I will never, ever, ever under any circumstances deal with this store. Now back to the nice people at YSL who know what...