Charles IT — Local services in Middletown

The worst!! Techs very inexperienced just good for basic tech problems no understanding of specific software issues or problem solving skills. Billing isnt transparant and very dubious no written clear explanation of what a billable versus non billable issue is which is very unprofessional. They should Not promote that they have non-billable issues that they service because the reality is every time you call them you get a huge bill. Just a very young group of inexperienced people especially the owner who is only there when it’s regarding past due invoices that’s about it. And the riot of it all is there pricing is comparable to other companies that have way more experience People but unfortunately were in a contract so can’t leave this...

Charles IT is hands down the best IT group we have ever worked with. The level of professionalism we have seen thus far from the team at Charles is unmatched. The thing that drove me nuts about other IT companies was the response time, and how long it took to get things done or even just to get a response. Not with Charles. My team always receives a call from a technician within what seems like minutes. If its a small problem, it is fixed in right there on the spot, and larger issues are worked on immediately. i would highly recommend this company for anyone looking to...

CIT is always very helpful with all our IT needs. They are extremely attentive and will not stop until they solve your problem. They have some excellent team members that make our lives much easier - Mike B., Myles, Travis, Aaron, Krys, Chris, Patrick, Jinen, Ashley, Katie, Leigh - just to name a few. When the pandemic hit, we were locked and loaded and ready to go - a big THANK YOU to Foster Charles and all of CIT for all their support and expertise!...