In The Zone Gaming — Local services in Millcreek Township

I was traveling and stopped at this store. Let’s talk about it. Showed up for a prerelease event Friday. No one came, I was told by the staff member “running” the event that as it was casual the prize was 2 pack. Which is not standard at any prerelease I attend. I asked if the standard box prize would be awarded for the competitive event on Saturday. The staff member running the event advise that it would be. So I returned Saturday and brought a friend to enjoy and participate in the event with me. When we arrived we asked when it would be starting, no one seemed to have a clue but after looking around they advised it started at one. At no point were we alerted to a sign up sheet. So we waited. 1pm comes and goes. I final take it upon myself to see who is running the events? To which the staff behind the counter appeared confused to the fact that there even was an event. I am now told that no one signed up and am pointed to an empty sign up sheet. Perhaps you’d have more sign ups if you made the fact that we needed to sign up evident.

My local store is run by one gentleman and our prereleases run smoothly and on time. He is the only staff member, you had 5 staff members on what is your excuse?

TLDR: the staff is uninformed and uncoordinated, event coordination is a joke. Save yourself the time and go to a real game store.

Post response edit: I’m on my way for you to make good on that offer.

Third and final entry: I returned to the store for the owners offer to be made good upon arrival I tried to get a staff members attention. They got the manager who called the owner and hands me the phone. I spoke to the owner. Explaining the review response was the first I was hearing of this offer as no staff member made such an offer my friend is happy to verify but the owner then says that voicing my issues online is “bullying him” and refuses to make good on the clear offer of a free prerelease kit for my friend and myself as well as the reward for participating in the event being 3 packs 6 in total as we were two participants. This seemed reasonable as it was your staffs inability to properly direct customers to sign ups. Leading me to miss out on participating in a store that actually intends to hold the event. Had when I entered your store at 12:29 and asked when the prerelease would start and your staff would have directed me to the empty signup sheet I would have gone to a store holding an actual event. If this is an outlier why did it happen two days in a row and why did both days I just sit there and wait and have to ask your staff “Are we doing an event?” If this is an outlier why does your store have such a surplus of left over prerelease kits from four or five sets back. This is problematic your company seems to be hording event stock that could go to stores with actual attendance. I’ll be reporting this to wizards of the...

The prices are inflated and there's a lack of event direction. Every time I ask if they have something in stock, the staff scoff at me and loudly whisper "Of course, someone like YOU would ask for that." And when I ask what they mean by this, they chuckle and go back to playing minesweeper on their Internet devices. When I went to actually purchase something, they kept trying to sell me a gift card to Toys R Us, which hasn't even existed for several years. I told them this, but they replied that the gift card would grant me metaphysical knowledge on where the true locations of the remaining Toys R Us stores were. While this sounded like a cool deal, they then demanded I give them $250 for each gift card even though there was only $50 on the cards. This would imply that metaphysical knowledge is worth at least $200, so I have a hard time believing the workers and owners of this store understand the value of anything. The last thing I want to point out is the smell. This place smells weird. Like, imagine a horse started wearing an obscure 13th century cologne. That's what it smells like there. This is weird mostly because the smell only exists in the store. If you leave and go to literally any other part of the mall, the smell goes away. It is as if there is a curse placed on the exact location that In the Zone is situated. Is this a problem for the store owners or merely bad luck in mall placement? I don't actually know the answer. However, it is possible that the store workers and owners are spraying 13th century horse cologne around the store as a negotiating tactic, so I'm hesitant to let them off the hook for this. Now, none of this by itself is a dealbreaker. I can tolerate weird smells and mean staff. However, as I said before, the prices are inflated and there is a lack of direction and coordination for events. Because of this, I urge you to stay away or prepare for a bad customer experience during your business...

I visited this shop yesterday for the first time with a friend, we were browsing the cards hoping to add something to our collections. There was an older gentleman with long gray hair who was working behind the counter and he set a box of cards down near the other cards that were on display. My friend saw this and started looking through the cards. The worker saw this and immediately approached with hostility making a big deal of the situation, we apologized because we honestly thought we were allowed to look at those cards he set down. However he further gave us a nasty attitude, and didn’t care for an apology. We were going to support this business, however after how uncomfortable that employee made the interaction we will gladly take our...