Spencer's — Local services in Milpitas

Where do I begin with the absolute catastrophe that unfolded during my recent visit to what once was my beloved Spencer's store? If I were to recount every single infuriating detail of this horrendous experience, we'd be here until the sun decides to throw in the towel and implode! But alas, let me put this monumental disaster into words that might convey even a fraction of my sheer and unrelenting outrage. I arrived at Spencer's, hoping for the usual quirky and delightful shopping experience that has been my staple for years. Instead, I encountered a terrible scene that was a cruel prank orchestrated by a reality TV show. First, the individual at the door – who, judging by the calm demeanor, might have been the manager – was an absolute disgrace. This person dared to wear their mask in a manner so incorrect it defied all logic and reason. It dangled precariously from one ear, failing its fundamental purpose of covering the nose and mouth. In a time when basic health protocols were paramount, this blatant disregard for safety was irresponsible and downright contemptuous. But wait, there's more. This same individual seemed utterly engrossed in their phone, as if performing their job was an unwelcome interruption to their digital socializing. The sheer arrogance and disrespect shown by ignoring customers in favour of a smartphone are beyond comprehension. It's as if I had walked into their living room uninvited rather than entering a place of business where customer service should be the highest priority. No greeting, no assistance offered, just a vacant stare and a thumb furiously tapping away at a screen. Now, let's talk about the salesperson. Oh, the horror! Picture this: a salesperson, not standing ready to assist but rather seated on the floor in a manner that can only be described as careless. Their appearance was unkempt, and the utter lack of professionalism was staggering. This wasn't a tired worker taking a brief respite; this was an embodiment of apathy and neglect. How can one expect customers to take the store seriously when the staff themselves do not? Just when I thought things couldn't possibly get worse, they did. Enter the pink-haired young lady – a walking, talking calamity. Her behavior was not merely unprofessional; it was downright appalling. She decided that the best way to address her petty grievance was to throw a tantrum of epic proportions. Boxes were flung about recklessly, creating a chaotic and hazardous environment. The sheer lack of self-control and basic decency displayed by this individual was nothing short of astonishing. Witnessing such a spectacle in a place of business was disheartening and infuriating beyond measure. This entire experience has been a masterclass in how not to run a store. It has effectively driven me away, possibly forever. My disappointment level is profound, given my long-standing loyalty to Spencer's. For years, I have been a faithful customer, finding joy in the unique and eclectic offerings of the store. But this recent visit has shattered all those positive associations. The store desperately needs a complete overhaul, starting with its staff. Employing more mature, professionally behaved individuals is not just a suggestion but an urgent necessity. The behavior of the staff, particularly the pink-haired miscreant, was not just offensive; it was repulsive to the core. I am disgusted and genuinely perplexed about how such an individual could be deemed fit for employment. This wasn't a minor slip-up or a bad day; this was an egregious display of incompetence and disrespect. It is utterly baffling that anyone in their right mind would think such behavior is acceptable in any setting, let alone a...

This Awesome customer service was on May 22nd my daughter's15th birthday! Stephanie Delgado was my cashier, excellent customer service, she made my transaction easy and was very sweet and helpful. Dylan the assistant manager was very sweet and made my day! I was able to get my daughter a shirt she absolutely loves and it was on clearance! We need more exceptional customer service like the service Dylan and Stephanie provided to me!! Thanks a million guys! Sorry for the late review, you were so memorable that I didn't forget!!! Thanks a bunch!!!...

One of the employees followed me and my friends around the store, asked us multiple times in the span of a minute if we needed help, and then kicked us out of the store, after I expressed concern over her odd behavior. When we left before this briefly to get cash, she commented on our return. Overall super petty and unproffesional, as well as hostile, especially for someone with anxiety. I will not be returning to this...