Bath & Body Works — Local services in Milwaukie

*The manager that others have described was Hailey.

Yesterday I went in to the store with my strip of 3 un-redeemed coupons I recieved in the mail to make an in-store purchase. When I got to the counter 1 coupon worked but the other 2 didn't. Coming up in there system as already being redeemed. I found this odd since I hadn't shopped with them since the month prior. However I had a picture of my most recently mailed coupons and asked the associates to enter them in, due to my error(unknown at the time) she entered the offer code for a coupon that didn't start until next month. As a result she called over the manager(hailey) for support.

Through her assistance she said they couldn't do anything about the coupons that showed up as already redeemed and to contact customer customer service and check on the app to see if they were visible there. Due to the fact that both the mailed and digital copy are identical and one time use. Which means if either is redeemed the coupon will no longer be usable.

With all that being revealed I asked Hailey this "If the offer codes are identical and linked to my account, what is the difference in me having the physical version in hand, a picture(digital) of the physical version, or the digital version displayed on my account?" She was stumped. She then proceeded to say they can't accept the picture of the code because it was policy and had been so for 3 years since opening.

Even If this was the policy as a logical adult she couldn't understand how there wasn't a difference in which form the offer code comes in.

Because no matter what once it is redeemed it will be un-redeemable in any other version because the offer code is ONE TIME use and linked to the associated account.

After this nonsensical exchange I purchased some of my items and left the store to contact customer service as recommended.

Unfortunately they weren't able to see why the offer codes came up as redeemed. On the brightside gave me a discount to use whenever I wanted to place an order online. Which was wonderful. In addition to that after I explained what happened in store they told me it is NOT against company policy to type in offer codes in the form I had.

Lastly I contacted the store to speak with a manager which was Hailey, and told her about my findings through chating with customer service as she advised. She proceeded to double down by blaming team member turnover for why the person helping me did typed in the code, and that if I had brought in a picture of the offer codes from the app that would count as a physical copy but not a picture of the physical version sent in the mail.

With all this being said I know she doesn't "make the rules" but as a manager you can still acknowledge the flaws in your rationale. Plus its great for the company to have this coupon and account linking, it completely eliminates the chance for a customer(s) to use the same offer over and over again. They just need to update their stores that the previous unacceptance of pictures is lifted.

My final tidbit is that everyone doesn't have the app or a device that can access the internet, and "policies" like this create a barrier that doesn't need...

I had the worst experience ever at Bath & Body Works! I decided to take advantage of the 75% off sale and ended up filling about two baskets with items. When I finished shopping, I went to the cashier to check out. The first worker, Breana, was at the register, and everything was going smoothly until it was time to pay. I wanted to use my 20% off coupon for the purchase, but Breana refused to accept it. I then asked to speak to the manager, who also refused to honor the coupon. For context, I had just received the coupon on January 4th and had never used it before. I explained the situation and asked if they could make an exception, but they still refused. The manager suggested I buy the items without the coupon and then contact Bath & Body Works customer service. However, since it was Sunday, customer service wasn’t available, and she told me to come back on Monday when I had a “valid coupon.” I explained that I live four hours away and couldn’t just come back, but she insisted, saying I could still purchase the items. I told her I couldn’t buy the items because I specifically came to use the 20% off coupon, and the total without the discount was too much for me to pay. At this point, I said they would need to put everything back because I wouldn’t be buying it. She then told me to place the items on the counter. However, the bags were too heavy for me to lift, so I used my foot to move the bags to the side of the table. At this point, the manager became very aggressive and violent, throwing one of the bags behind the counter and creating a huge scene. I was completely shocked. I wanted to ask for her name, but she quickly left, claiming she needed to go on her break. She was visibly angry, shaking, and even turning red. I then asked Breana and another worker, Allison, for the manager’s name, but they both refused to tell me. Breana kept asking if I wanted to purchase the items and use my free gift, but I repeatedly told her no I just needed the manager’s name. She ignored me and asked again if I wanted to buy the items. My 16 year-old daughter, who was with me, also explained that I didn’t want the items, but Breana snapped at her, and it was clear she was about to yell at my daughter. Both the manager and Breana were extremely aggressive, rude, impolite, and completely unprofessional. They both seemed like they needed serious help. As we were leaving, the manager came out and yelled at us, saying we weren’t welcome at the store anymore and to never come back. I asked for her name again, but she ignored me and told us to leave. For reference, the manager was on the heavier side, short, had blonde hair, a very round face, and was wearing a jellyfish PocketBac holder. I hope this helps others avoid such a horrible experience. I will definitely never visit this Bath & Body...

Today my daughter and I went to bath and body works at the Clackamas promenade. I hadn’t been ther e yet since it moved in. I was welcomed right away by a nice young lady and a co worker. They immediately told us about the deals that were going on that day. I started at one section of the store and moved to another section, quickly I noticed a fly on the wall. So I moved to another section of the store. I quickly found another fly or yet the same fly was following me around like a hawk. I spent about a whole 35 minutes being followed. By the end of this whole ordeal I was extremely frustrated and offended. This is a small store i understand that it’s brand new but come on now theirs not freaking dust everywhere. Use a different tactic to follow your paying customers around the store. Don’t assume people are stealing until you see them stealing. Why do you feel the need to follow your colored customers around. Their was a mix verity of races in the store yet you insisted on following us around. I spent 27.00 dollars after putting most of my basket away due to me being highly annoyed at your horrible customer service skills. Fyi Not all black people steal. You should be ashamed of your self you have a mixed co worker for christ sake. You all need...