Filigree Jewelers — Local services in Minneapolis

I've been seriously following many reputable estate jewelry sellers on Instagram and looking in real life for about two years to replace my much beloved lost wedding ring. We've been married 17 years and have four kids together, so the sentimental lost wedding ring grief has been real for me.

This store manages to find rings that are different and unique from what other reputable estate jewelry sellers offer. When I finally found a ring that made me happy instead of sad (most rings just make me think, "what I really want is my old ring back"), I jumped on it. But it was a really tough buying process.

This was surprising, because other cheaper Instagram jewelry purchases I have made from comparable stores have always been friendly and easy. I expected the same, if not more, from here after reading reviews and since we have family in and love Minnesota. But unfortunately, my buying experience, which started with messaging on Instagram, was very strange (THE most strange of any ig or real life jewelry buying experience I've ever had). It flat out lacked transparency, helpfulness, and honesty. I had to advocate hard and get very upset before things were made right by the owner. It was especially surreal to be treated so poorly when I was spending what is, for us and I'd guess for most people, a whole stinking lot of money.

Sharon's (the Instagram sales person) lack of professionalism robbed me of a lot of the joy one should have with a major purchase like this. In the end, the owner made things right with the ring, which I am immensely grateful for, as I really do love my new-to-me old ring, but he couldn't give me a happy experience redo or it make me feel less judged or somehow not deserving. He didn't offer to compensate me for the completely unnecessary emotional rollercoaster Sharon put me through in any way actually.

Long story short, I am taking time away from our crazy busy life to write this for other potential customers: if you see something you like on Filigree’s ig account, I'd call and ask for someone besides Sharon. Everyone else at the store I spoke with was very helpful and honest, just as one would expect from a Minnesotan jewelry store.

Also, I just want to throw out there that their IG account could be more diverse too. The stories regularly say something expected and cliche along the lines of "We celebrate love!", or what's currently up, "We are addicted to love!," but most, if not all, the accompanying pics I've seen are of twenty something year old white attractive hetero couples. There so so many other deserving types of love to celebrate. And there are so many other types of people buying rings honoring love, like mine, if you just see and value them too. Sharon straight up went to extreme lengths to sell the ring I finally ended up getting to someone else. I have no idea why. I didn't pass some secret test of hers I guess. This is ironic because if she'd made any effort to get to know me, she would have found a love story with a lot more to actually celebrate than the one my husband and I had when we first went ring shopping almost...

I was fortunate enough to discover Filigree Jewelers back in 2019 when looking at engagement rings. How lucky I was to find a store that not only has the most exceptional inventory but the most exceptional staff. Catherine, Brent, Sharon and the entire Filigree family create the most warm and welcoming environment. They are knowledgeable and friendly and welcome you in with open arms whether you are there to make a purchase or just stopping by to window shop. There is never any pressure to buy something, and they are always happy to have you try on whatever you’d like from their vast collection of antique, estate, and modern pieces.

I have worked with Filigree Jewelers for a variety of purposes. When I was looking for earrings for my wedding, Catherine and Sharon would email me items they thought I would like, and did, in fact, find me the most perfect pair. When I needed to repurpose some family heirlooms, they worked with me to create pieces that I will cherish forever. When I could not decide on a wedding band, they spent time with me on many visits, advising me, showing me options, and even allowing me to put something on hold while I hemmed and hawed at home. They expertly supported my husband, a jewelry newbie, in purchasing my engagement ring and his own wedding band.

I cannot speak highly enough of the Filigree team. Their professionalism and knowledge is unmatched. If you are in the market for jewelry, or are just interested in checking out an exceptional family-owned business, Filigree Jewelers is the...

We were incredibly disappointed with our experience here, and stunned given the majority positive reviews. It’s been several months since we visited and we still have a horrible taste in our mouths. We came in on a weekend without an appointment since the website specifically said it wasn’t necessary to make one - the store was not busy and several associates appeared to be available. There was a lunch delivery coming in right in front of us, though, so we couldn’t help but feel like we were interrupting something. The sales associate asked a couple questions about our upcoming wedding but nothing further - not our names, budget, anything. She led us to the case of men’s wedding bands - hadn’t even given me a chance to express that both of us were shopping for bands - and basically just asked what we wanted to try on. There were some rings that almost exactly matched the styles we described that she didn’t pick up until we noticed them and specifically asked to try them on (I feel like most associates would be happy to listen and help in that search), and when we went over to look at women’s bands she almost seemed annoyed. Just seemed very disinterested in our process overall and treated us like kids coming in to play dress up, when we were ready to spend thousands of dollars on a couple gold bands. I’m happy to have been able to take our business back to the jeweler that designed my engagement ring, but incredibly disappointed given Filigree is local and aligns with a lot of our...