The Chambers Hotel — Hotel in Minneapolis

Stayed 4 nights 5/22-5/27. Location was fine. Most of the staff was great - super friendly. The room was on the 2nd floor and looked over the courtyard. I was pleased! Room looked great at first glance: spacious, clean, heated bathroom floor (!) on the 2nd floor. Upon further inspection, floorboards battered and torn up from previous water damage - not especially aesthetically pleasing, but no biggie. Phone didn't work - BIG deal (which especially applies to an incident that occurred on 5/25). First incident (not their fault): the hotel is across from the Orpheum. Friday night there was a concert. Two bucket drummers decided to set up at around 8 pm and played until well after 11 pm until Orpheum management kicked them out. It was excruciating! Here's where they lose 2 stars: came back to the hotel from an outing on Sunday, at 4:30. Went up to my room and glanced out the window at the courtyard and noticed a dj setting up below my window and several women lounging around in the courtyard. Went downstairs to the front desk to ask if there was a party setting up. Yep: Jamaican something or other beginning at 5 pm. I wasn't thrilled: told the woman I wished I'd been informed when I checked in and could I be moved. She was apologetic and said the hotel was busy that weekend, with no open room to move me to. Even though I've turned into an old lady who likes to go to bed early (LOL), I asked what time the party was going to end - 10 pm - and decided to suck it up. Loud - LOUD music for five hours, however, the party ended at 10 pm on the dot - YAY!! No problem. Just as I snuggled into the bed and turned out the light, I heard a fire alarm going off nearby and seconds later, the strong smell of marijuana wafted into my room. I waited a minute for the sounds of the cavalry coming to respond to the fire alarm: nope. I opened my door and sure enough: heavy smell of mj in the hallway coming from the room next door (221) and the alarm still going off. No one else in the hallway. Went down to the front desk - no one there - just a note with a phone number saying they'd stepped away. Just as I started to write down the number, the front desk person walked through the front door. I asked her if she was aware a fire alarm was going off on the 2nd floor - nope! Told her about the mj and smoke and asked her to note that I'd complained (there's a $375 charge for the smell of smoke in the room). She said she'd take care of it. Went back upstairs just as the three men in room 221 came out of their room, waving smoke out of his face. As they passed by me, one idiot said: "Hey, room 2-, I see you". GREAT. Now these idiots are going to know who complained and where to find me. And the bloody phone doesn't work. I wait 20 minutes, go back downstairs, and update the front desk person. She says she spoke to the men and they apologize. Way to put your foot down! Anyway, flash forward to checkout time: I told the person at the front desk about my Sunday experience and she was appalled - said she'd type up a note to the manager and that I should have been moved to another room - especially since the 3 male culprits knew who reported them and what room I was in. Haven't heard a word from management - at all. For the amount of money I paid for my stay, one would hope they'd have been a little more considerate! They could have informed me about the upcoming party when I checked in and gave me the option of being moved to another room. And hey - maybe fix your...

My stay started off on the wrong foot. Once I entered the hotel, I was greeted by the most condescending and arrogant character I have ever met. “Can I help you?” Now imagine this in the most nasty delivery possible. The tone immediately hit me as rude. We had arrived early. We spoke with Sebastian that night before to make sure we were able to check in early. (We will return to this employee later on). The employee who helped us was not Sebastian, it was an older gentleman. I informed him that we would like to check in early. Again, he responded in the same manner as before. “Not for free you can’t.” I never once mentioned checking in for free. Sebastian let me know the $50 fee was associated with this so I was prepared. At this moment, I’ve had enough patience with this treatment. I changed my tone, and provided direct responses now. “Sure” I responded. He said, “Well let me check how much that will be. The fee will be $50.00.” Again, with his arrogant tone. What I wanted to say was “Sir, I paid $400 for this room for one night, do you think $50 is going to make me bat an eye?” Instead I said, “Okay” maintaining the short responses. He looked up my reservation and saw that I had a reservation for the Hennepin Suite. Which is when he completely changed. He was pleasant once he saw that I was feeding the hotel plenty of money. He started joking around and singing as he typed on his computer. “Oh we have one available now!” He exclaimed. “Great” I shot back. He gave us our keycards and onward we went.

Side note: This interaction makes me want to never step foot in this hotel again, and never spend another dollar here. I thought long and hard about my rating for this hotel. I think this deserves more than a one star. I think there were some redeeming qualities that outweighed my negative experience.

Now let’s move on to the positives of this stay. The suite was absolutely stunning. You are immediately greeted with an open concept living room with a kitchenette. Tucked on the side; there is a half bath. Art is scattered throughout the room. Absolutely stunning views of the theatre district.

The bedroom is inviting and pretty standard. This room had its own separate thermostat. A chair to lounge in.

The master bathroom is the absolute BEST hotel bathroom I have ever seen. The heated floors, the soaking tub, the rainfall shower. This was LUXURY. You will not find many suites like this. I have stayed at numerous Loews hotels across the country. They do not reach this level of luxury.

Every staff member after our initial check in was helpful, knowledgeable, and pleasant. I want to address the most helpful of them all, Sebastian. This gentleman was made for a customer service job. He went above and beyond to help us. As stated, he helped us through the initial early check in process by telling us the details beforehand. He was a great city guide, and acted as an amazing concierge for the guests. He knew all the best restaurants, and city attractions. He was the absolute redeeming factor in this review. He seemed like he loved his job, and you could tell through every interaction he had with guests. If Sebastian was our initial check in encounter; this review would be a 5/5. Unfortunately, that is not the case.

Overall, this hotel is the best hotel I have stayed at. You will not find a better room/suite in the country. If you do receive the wrong employee, you will be talked down to in a manner that is...

We had booked the luxury room for a show we were attending that evening and we live in MN so we only booked one night. For offering valet, there was not a valet person outside to greet and assist us checking in. When we got in the guy (didn't catch his name) was welcoming and nice in getting us checked in quickly.

The room was amazing and beautiful. I did NOT want to leave that shower and bath tub since it was a raining shower.

What made it go down hill was, the constant people banging on pails starting at10pm. We tried to wait it out and it just would not stop there was absolutely no way we would be able to sleep.

We were excited to get dessert from room service since the restaurant we went to didn't offer many options. The menu stated "new York cheesecake with strawberry sorbet" and "chocolate chip cookie with vanilla ice cream". We ordered both and also chips and dip the cheesecake was nearly just a pumpkin pie and when we called the restaurant they stated that they only have seasonal cheesecake. Why list that you have a new York cheesecake then? Or why didn't you tell us when we ordered? The chocolate chip cookie was 1 cookie broken into 5 pieces incredibly hard and the ice cream was 2/3 melted by the time we got it. The chips did not seem homemade as they claim. It was literally out of a box. The dip tasted like it was store bought and they just put green onion to make it look nice. Waste of $60

We decided to not stay the night and check out early that night. We went down and the staff on duty was a girl. She asked us why we were leaving early which we told her the room was amazing, the sound wasn't and the room service was terrible. she didn't really apologize but rather stood up for the restaurant stating the chips are home made, their food is usually really good etc. I didn't state much and I was still willing to pay because we ordered it. She didn't say it at the time, but when I got the email receipt she removed the room service charge which was nice.

Before we came down to the lobby, we called ahead to ask for valet to pull up our car. She stated it would be 5-10 mins. Ok no problem we were still packing up. We came down a out 7 minutes after that call and checked out. She took our valet card we typically give the person that gives us the keys back, but didn't think much of it. So we went to wait outside. My husband asked me to go ask her if we needed that card since we were waiting for about 10 mins at that point and no car came. So I went back in to ask and she's like "oh yeah you need your valeted car... Um yeah we don't have a valet person on duty right now... I guess I'll go get it" um what do you mean? We called over 20 minutes ago for it. You told me it was coming. It is advertised EVERYWHERE 24 hour valet service. And now you're telling me no one was going to get the car? She came outside about 3 mins later and told us that the valet guy didn't have his parking ramp badge so has to go ask security to get in and it would take a little time so we went to wait in the lobby. The car pulled up, and we saw it so we walked back out. The guy who brought it up didn't apologize for the wait or inconvience and stood there waiting for his tip. Didn't look at us in the eye but rather kept looking at our hands.

The room was beautiful and amazing. Best shower and tub. However, I will...