Simply Moab — Local services in Moab

This place had a fine selection of souvenirs and stickers for it being their end of season sale but be advised you will pay 8.85% Moab sales tax and then an additional 2% “employee service” fee. I’m all for tipping employees that go out of their way but my experience was far from “service.”

When I entered the store, I didn’t even know there was an employee there. I wasn’t greeted or acknowledged in any way and just figured the employee was in the back. I eventually noticed an employee sitting behind the counter playing on his phone with zero care for what was happening in the store. Another group of visitors entered and he ignored them too. The only interaction we had was ringing up my purchase, which was all business, no pleasantries.

If you’re going to add a mandatory “employee service” fee, which you don’t disclose until the transaction is final, it would be nice if employees were trained in customer service or did anything at all… other than play on...

I was in town visiting(like most people) and popped into the store and it is adorable, but the staff makes the experience top tier! I went in earlier today and sampled a cologne, I wasn’t sure about it so I left without purchasing. On my ride out of town I couldn’t stop admiring the smell and I had to have it! I couldn’t remember the name or brand so I searched for their store online and stumbled on their instagram. I reached out to them not expecting a reply because I didn’t even know the name of the cologne or any details other than it smelled good. They wrote back and sent photos of their selection and I was able to figure out which one it was. The fragrance wasn’t on their website but they added it just so I could purchase it! That is A LOT of hoops to jump through for a cologne purchase. I can’t say enough about this place, if you’re visiting Moab definitely...

Pro: Found a great discount on shirts. CON: The isuue is that a "2% Employee Service" charge (aka TIP) was automatically added to the receipt without approval or authorization. I was told the total, the sale was processed and the receipt was placed in the bag. Had no clue until the next day when I pulled the receipt out of the bag that I had been charged extra. The sales person did nothing but ring up the sale. No advice, no extra assistance, just sat at the counter waiting on us. So sick of everyone wanting a tip for showing up to work and doing what you are paid to do. Plus a terrible business practice to automatically add $$ to a receipt without prior approval....