Starbucks — Restaurant in Mobile

It’s the ONLY Starbucks I go to when I treat myself to their overpriced coffee but I’m okay with the price because of the smiling faces & the unforgettable kindness of the whole staff at this location! Amber at the drive thru is someone who can make even the worst mornings become the best mornings! She is genuinely considerate & doesn’t have an ounce of impatience within! She shared with me that I could get a certain flavor of coffee that’s not specifically listed on the menu which made my whole day to know that for next time & even added that flavor to my coffee I ordered that day! Also, her customer service skill is unmatched by other locations I’ve visited in the past & it reflects on the quality of service specifically at that Starbucks that ensures that I & others will continue to go back! I drive past this location legitimately every single day & I stop anytime I’m affordably able to treat myself to their wonderful aromas & flavors of coffee that Starbucks offers! This location has yet to make me a bad cup of coffee & they’ve even offered me free coffee as they’re one of the safe places for DV victims/survivors (like myself) & though that was a few years ago I have never forgotten their genuine care & helpfulness they gave me & allowed me to sit in there all day as long as I didn’t disturb any of the customers or staff members which I didn’t I sat there quietly on my phone & ordered a coffee with the last of my $ & stayed seated until I was able to find a way to a safe place I could stay. The management & staff have always been so welcoming & helpful to all & they’ve got at least one forever customer! Keep up the great job you guys! Because good customer service is difficult to find & we (customers) all appreciate the service we receive from you all at this Fantabulous Starbucks! Also, if you haven’t visited the Greer’s in downtown on St. Louis St. you can find me there 5 days a week being as dedicated as possible to giving everyone the greatest customer support & services I love to offer to all! I’m the smiling lady at the cash register say Good Morning, Good Afternoon, or Good Evening! Welcome to Greers! And we’re not a typical grocery store with our amazing food & roof top dining area & coffee bar that serves old Dutch ice cream along with several other delicious in house baked goods & breakfast sandwiches! Come check it out! You’ll want to grocery shop there every time! Also, we serve draft beer, wine, & margaritas that you can shop & drink or enjoy in one of our dining areas! Have a blessed New Year everyone at 3901 Airport Blvd. Starbucks! And to corporate & overheads of...

Store Manager is disrespectful and makes irrational decisions. After mistakenly placing an order at the wrong Starbucks (GPS) said it was closest, it was 6 miles away. Having experienced this in the past, the other Starbucks would make the drinks for me. Not at this one. Employee tried to help me with my order and the manager told her not to make my drinks. I asked why bc this isn't the first time but she says No bc I ordered at another Starbucks and her store wouldn't receive the money. This appaled me. I asked her to reconsider that im not from this area. She asked me, do you know how to use GPS? Gosh, all of this for $12 bucks in drinks? I'll admit, it frustrated me and after being told No by the Store Manager multiple times, I became louder about the way I was being treated. She told me to get out of her store. Then her copartner is allowed to give me a condescending "i hope you have a good day sir" with her attitude and I asked the Store Manager bc she is the one I am talking to, that's shes going to allow her to speak to me this way. SM didnt care, proceeded to tell me to leave. I asked for the employees name and the SM told me, its not any of my business. I would LOVE for the owner to reach out to me so I can elaborate further on her Store Manager and her terrible...

I was sitting nice and quiet in the store charging my phone and reading, I asked if I could sit for just a few more min as my phone was dead..didn't want to be stranded on the road traveling with a dead phone. One of the young ladies stated that she would call the mgr. and ask for permission. Gabby Scott told me that the store was closed..I told her that the other lady was getting permission w mgr. Gabby walks over and states 'sorry No we're closed' I asked her who is the Mgr. she stated there is no mgr. I'm the mgr. I said we all have superiors...she never told me the name of Supervisor. I understand rules, however I am a mature and civilized lady that asked for a few min to charge my phone for safety purposes..I disliked her insensitivity and the hesitancy of answering my question. Instead of worrying about a customer charg a phone, her focus should have been on the fifth in the store. It was very unkept. Dirty tables, floors, trash and dirty restroom. There is too much going around for the store to be dirty and unsanitized. The public's health is...