Michaels — Local services in Monrovia

I had a bad experience at this Michael's. I wanted to buy infusible ink markers which I know how expensive they are, but I saw them on sale. When I pulled them off the peg where they were it was $39.99. When the cashier Hallie had finished ringing them up, I asked how much they were. She then told me they rang up for $49.99. I told her that the peg we pulled them off it said $39.99. At this moment she asked us if she wanted for her to check. I said yeah because it was a $10 difference. She asked us to wait to the side, while she finished assisting other clients. Not a problem, during this time my spouse went to go check and he took a picture of the peg with other products nearby. We got back in line and showed Haille. She saw the picture, she stated she had to go verify this. She went and confirmed that is where they were ALL located on a peg that said $39.99. She then proceeded to try and ask someone if they can do a return and process it as $39.99. At this moment a guy, I didn’t catch his name, he is tall blondish/brown hair, had like a man bun. He asked the cashier Haille what was going on, she explained what happened, also explained she went to go check. He then proceeded to question if they were really on the wrong peg. He went to go verify himself. He then came back and sort of whispered to Haille that the markers where on the wrong peg. She still didn’t have confirmation to issue them as a return and give the products to us at the price. This very same guy went back and was asking the Haille for the skew of the markers. At this moment I let her know if she can just return them, it would make it easier for everyone. She then got confirmation to issue us the markers at the price. I proceeded with the return. I felt this situation was handled very badly. They’re MARKERS. I used to work at Target and I used to do advertisement and price change in general. I know that when a customer finds a product on a wrong peg we honor that price. We didn’t have 2 three people checking the price. A customer photo/ one person checking was enough. I’m not sure if they doubted us due to race, as this is a predominantly white area or whatever it was. It just didn’t feel like management trusted us and doubted the idea that their product was placed on the wrong priced peg. I normally travel far to come to this Michael's as it is always stocked, I know I won’t recommend this store anymore or be...

Just walked out of Michael’s over horrible customer service and rudeness of the cashier. Unfortunately I didn’t get her name but to describe her she was young, wore glasses and had over exaggerated blush. Came in for a 3m Hanger, asked if they price matched, she stated yes they did. Then once I brought the item she kept giving me objections to not match the price. I showed her Joanne’s pricing, she said , “oh it’s clearance”. Then I pulled up Home Depot “we don’t match them…there’s one like 5 min away if you want to go there”. Finally I showed her the same item at a much lower price on Amazon. She asked to take my phone. I gave it to her, she started swiping up and down saying the items were different. When in reality they weren’t. I asked for my phone back twice but she refused as she was still trying to find a reason not to match. So I grabbed my phone and left. I went down the Home Depot where I found the same item. I asked the employee if they can price match, and without any HESITATION or OBJECTIONS, he was happy to do so.

Managers at this Michael’s need to educate their staff to give a clients their Property back when asked the first time. The fact that my phone wasn’t given back when asked, made me feel very uncomfortable as if my freedom was taken away. They also need more employees with the positive attitude as those of Home Depot’s.

After the many visits to Michael’s, this will definitely be my last. Never again will I spend...

I found a large yarn skein with no label and there was not another one with a label because it is discontinued. When it comes to yarn that has been discontinued and has no label it’s a hassle. I had a picture of the same yarn to identify it with the UPC code and because the yarn upc scanned for .99c the employee could not believe it was the actual price and called her Manager, Patrick. With Patrick the same thing he couldn’t believe it either, therefore, he would not honor my proof because him and other people could lose their job. He says he would go to his office and find the number. I told him I am telling you the truth. This yarn color is no longer on the app it is discontinued and you will not find it. Whatever happened to “the customer is always right?”. I feel he gave me a hard time. I happened to have a receipt from a week ago for the same yarn in my car. I went to go get it and only THEN I was able to purchase the .99c yarn. What an ordeal I tried to help them by providing a picture of the label with the same yarn color and they didn’t believe me. So dissapointed. What will...