Taco Bell — Restaurant in Monrovia

Taco Bell is a must have for me and an all time favorite , although my girlfriend had never tried it I wanted to give her a great first experience and it was not. I ordered the double Crunchwrap supreme and just asked no lettuce and tomato and if they could substitute extra cheese that I’ll pay for and meat , as I saw them charge the extra ammentites I was happy to know they were at least listening , that was until I received my tray and sat down to inspect the food realizing the Crunchwrap only had a soggy tostada inside it with half a scoop of rice and some sour cream , not any beef, not any cheese , and not even filled , looked like somebody sat on the food. So I nicely ask them to please add what I asked for and the lady says because I already touched it they can’t add anything and they can’t do a refund at the moment because the system has a glitch so I left my food fully untouched and left wasting $17.24. Good thing there is s Taco Bell down the street that actually has some skill...

I’m disappointed Taco Bell is moving to kiosk-only ordering inside. I prefer interacting with employees—it makes the experience more enjoyable. A kiosk can’t greet me, answer questions, or recommend items like a human can. Ordering from a screen feels impersonal and frustrating, especially when someone isn’t tech-savvy or the system is slow. I’ve stopped going to other restaurants because of this, and I’d hate to stop dining in at Taco Bell too. Please consider keeping staff available for in-person orders. Offering both kiosks and human interaction is the best of both worlds. Removing employees from the dining area takes away the welcoming, helpful experience that keeps people coming back. This change doesn’t feel like progress—it feels like losing what makes your brand feel personal....

The place was recently remodeled. A long over due improvement. Seating and dinning area is clean and comfortable. Service is mediocre and unfortunately "the standard" when compared to other fast food franchises with exception to Chick-fil-A and In-N-Out in my experiences.

Food quality could be better. I ordered the beef burrito and was disappointed to find that it was mostly beans and "blended" ground beef. Overall, food was better in the past. Service was also better in the past as the customer service person greeted the customer with a...